Sharell Perry Email & Phone Number

Atlanta Metropolitan Area

Greet guests and ascertain what each guest wants and need. Responsible for overseeing all front end operations including check lanes and guest service desk. Evaluate employee performance and recommend methods of improvement.Leader of 25 plus team members apart of front end team,In charge of ensuring that guest recieve the best possible checkout, and constantly improve the front end wherever I can.

United States

• Acts as Manager on Duty in adherence with company policy and procedure• Addresses immediate customer service issues and provides appropriate coaching to Associates• Ensures opening/closing procedures are executed in accordance with company guidelines• Supports and participates in store shrink reduction goals and programs• Exercises discretion regarding customer service policies to satisfy customers• Partners with Management on Associate training needs to increase the effectiveness• Role models exceptional customer service• Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store.• Greet customers and ascertain what each customer wants or needs. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Work with Marshalls products, making sure everything is displayed and priced properly. • Maintain records related to sales. Watch for and recognize security risks and thefts and know how to prevent or handle these situations. • Complete daily office duties including checked emails and printed paperwork.• Train and supervise new employees to provide outstanding customer service and handle the cash register properly.• Willingness to provide effective feedback in a way that encourages positive change and growth • Process shipments; stock merchandise; perform inventory.• Prepare daily bank deposits.• Successfully complete opening and closing of the store.

United States

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs•Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates•Addresses customer concerns and issues promptly, ensuring a positive customer experience•Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed•Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates•Provides and accepts ongoing recognition and constructive feedback•Partners with Management on Associate training needs to increase effectiveness•Ensures adherence to all labor laws, policies, and procedures•Promotes credit and loyalty programs during customer interactions•Supports and participates in store shrink reduction goals and programs

United States

Transported products from the stockroom to the floor, helped with how the products were set up in the store, worked to create eye-catching displays, kept up with the products' sales and overseen markdowns. I also, Informed the customers of the promotional products and discount offers.

United States

Welcomed and greeted customers as they entered the store and offered help and provided direct assistance to customers. Answered customer questions and concerns. Processed purchases, returns, and exchanges and handled customer complaints in a calm and professional manner. Reported anything unusual or any major incidents to management. Organized and helped merchandise store and worked as a team to achieve sales goals.

United States

• Listened to, understood, and anticipated customer needs. Took proactive steps to follow up on requests and ensure customer satisfaction. • Enhanced, retouched and resized photographs and negatives and other techniques. • Were responsible for image quality. Ensured camera settings are accurate prior to shooting.• Enhanced the guest experience by driving and delivering excellent customer service.• Implemented site preparedness, stocking, cleaning, and organization.• Entrusted for ensuring equipment safety and site cleanliness. • Met daily sales goal by giving excellent customer service to CNN guests. • Prepared deposits, closing the till and putting back the float.• Prepared reports regarding sales volumes, merchandising, and personnel matters.• Traveled to different site locations to train staff on how to increase sales and meet the weekly goal.