In my role as a Cx Knowledge Expert at monday.com, I was responsible for assisting our team members with questions related to the full use of the platform, billing and legal topics, both basic and complex workflows, and internal procedures.I served as a source of expert knowledge, providing the best solutions for handling each case and situation effectively. I was also responsible for managing escalations when necessary, ensuring that issues were resolved efficiently and satisfactorily.In addition to these responsibilities, I collaborated closely with team leads to analyze team performance, identify gaps, inconsistencies, and behaviors, and developed action plans and strategies to address and correct them, always ensuring smooth operations.

As part of the Cx Team, my primary role was to assist users with issues related to core functionalities, automation, integrations, and billing. I supported users by providing detailed walkthroughs for implementing various use cases via email, chat, screen shares, or recordings.In terms of production and operation, I collaborated with internal teams and managed knowledge bases, effectively prioritizing workloads to handle a high volume of daily requests successfully.

I was privileged to serve as a Community Manager for the Teleton 2024 event in Guatemala with 99+1 Marketing Agency. My responsibilities included:-Crafting engaging copy -Publishing content across social media platforms -Interacting with comments and responses -Managing message replies It was a rewarding experience contributing to such a meaningful cause.

Since 2018, I have been providing freelance architectural services, specializing in 3D modeling, rendering, and drafting. My work has involved transforming architectural concepts into detailed and visually compelling virtual models, as well as developing precise architectural plans for various projects. This experience has enhanced my skills in design, attention to detail, and client collaboration.Key Responsibilities:-3D Modeling and Rendering: Created detailed and realistic visualizations of architectural projects, specializing in transforming concepts into immersive virtual models.-Architectural Design: Designed and developed various architectural projects, including residential, commercial, and industrial buildings.-Architectural Plan Development: Modified and developed architectural plans for residential and industrial projects, ensuring accuracy and adherence to client requirements.-Project Examples: Worked on projects such as the CEMPRO plant, focusing on layout efficiency and compliance with industrial standards, and residential projects, including comprehensive electrical and plumbing layouts.-Client Collaboration: Collaborated closely with clients to understand their vision and deliver tailored design solutions.-Software Proficiency: Utilized CAD software (AutoCAD, Revit) for precise drafting and high-quality renderings.-Quality Control: Ensured that all drawings and models met accuracy, completeness, and local building codes.My freelance work has significantly broadened my project experience, improved client communication, and strengthened my project management capabilities, preparing me to tackle diverse architectural challenges with expertise.

With 10 years of experience using AutoCAD and 3 years of teaching it, I have developed comprehensive course materials covering basic, intermediate, and advanced levels. I created and prepared assessments to evaluate student performance and progress, and meticulously graded and recorded individual scores. My extensive experience with the software allowed me to effectively design curriculum and facilitate learning for diverse student needs.

I imparted English classes for Elementary grades. Being kids, the strategies were based on creativity to teach each student to effectively communicate using the language, not only understanding grammar or learning to write or pronounce, but helping them to really understand and think in the language.All these using resources allowed me to keep the attention and enthusiasm of the students.

Handled approximately 30 inbound calls daily, assisting customers with various needs and billing inquiries. This role enhanced my multitasking abilities as I navigated multiple systems and databases to provide effective solutions. I focused on delivering empathetic service while balancing customer needs with company interests.

During my internship as a Technical Drafter Intern, I supported the architecture and design teams in producing detailed technical drawings and schematics for various projects. This role allowed me to gain hands-on experience and develop key drafting and design skills.Key Responsibilities:-Created and revised technical drawings using CAD software based on engineering specifications.-Collaborated with architects and project managers to ensure accurate and timely completion of drawings.-Maintained documentation and organization of drawings and related materials, including construction licenses.-Conducted quality control to ensure drawings met industry standards.-Assisted with drafting and design tasks, including preparing documents for presentations and advertisements.