Sharema T. Parham Email & Phone Number

Cambridge, Ma, Us

United States

Support the Program Director and Site Operations Supervisors by overseeing scheduling, site staffing, transportation, and overall site(s) operations.Provide leadership for the integration of all program components of the shelter: case management and advocacy for guests, education & training programs, and follow-up stabilization services to meet family’s needs.Ensure proper protocols are in place for mandated reporting of child abuse and neglect to the Department of Children and Families (DCF).Act as the designated Shelter Guest Rights Officer, developing and overseeing the implementation of a statement of Shelter Guest Rights.In collaboration with the Project Management Office, oversee compliance with file storage procedures to ensure information security.Support Operations Supervisors in completing all required reports in a timely fashion. Collaborate with the Program Director, Site Operations Supervisor(s), and Community Resource Manager(s) to maintain systems of referral, screening, and approvals for guests.Work with the Program Director to establish Continuum of Care regional or state task force meetings to facilitate resource distribution and maximize coordination across service providers and government agencies.Ensure adequate and reliable staffing to ensure the effective operation of the site(s) and avoid overtime shifts, coordinating background checks and other vetting.Provide regular staff training and coaching opportunities for professional and skills development.Provide ongoing opportunities for mandated reporter training for child abuse and neglect.Ensure that all staff are up-to-date in CPR and First Aid certifications.Hire for any staff positions when vacancies or new positions occur.Supervise and support outreach and onboarding functions for staff recruiting and retention.Assist with the development of systems, processes and tools to enhance program performance.

Boston, Massachusetts, United States

​Develop and implement operational policies, procedures, and guidelines related to lodging, transportation, food services, recreation, check-in/check-out processes, security, and technology. ​Coordinate and oversee the daily operations of the shelter, ensuring compliance with established protocols and standards. ​Monitor and evaluate operational processes, identifying areas for improvement and implementing necessary changes. ​Work with the medical team to manage unique medical needs. ​Collaborate with relevant stakeholders to ensure the efficient allocation of resources and timely resolution of operational issues. ​Develop a shift communication model conduct daily shelter briefings and provide ongoing communication to visitors, staff, and leadership regarding day-to-day operations.

Boston, Massachusetts, United States

Responsible for overseeing and coordinating all aspects of the daily operations of the shelter, including room assignment management and ensuring shelter policies are enforced. With a primary focus on ensuring smooth efficient operation of these key areas and doing so with a focus on cultural sensitivity for a diverse population. Responsible for schedule management, training, documentation, developing processes, and providing coverage as needed.Key Responsibilities include;Shelter Management and Control Oversee and organize room assignments for each set of guests that arrive, ensuring smooth operations at the facility. Track when guests check in and out of rooms, ensuring that rooms are being cleaned in between. Interact with guests and promote a welcoming environment for each family. Coordinate with Intake Admin and Ops & Support Specialist to ensure they have the appropriate tools to welcome families. Verify that information from each family is being collected correctly. Present that information to leadership if and when necessary. Implement and enforce shelter policies, rules, and regulations. Ensure guests are receiving the appropriate information regarding their temporary stay.

Boston, Massachusetts, United States

​​Vendor and Facility Operations: Coordinate and oversee all food service operations, including procurement, storage, preparation, and distribution of meals. Collaborate with food service vendors to ensure the delivery of high-quality, culturally diverse, appropriate food items. Oversee the procurement and storage process for shelter supplies for food, kitchen, cleaning, and other essential items. Work with procurement specialist to oversee supplier relationships, manage inventory, track expenses, and ensure timely and cost-effective procurement and receipt of items before processing of payment. Provide day-to-day supervision of Environmental Services schedules to maintain the highest level of cleanliness and sanitation of the shelter facilities, recreation areas, and living areas. Transportation Manage vendor service to ensure guests are getting to and from their required destinations safely. Provide safe transportation to residents and other employees when necessary. Supervision. Supervise and guide food service staff, ensuring proper training, sanitization, scheduling, and performance management. Foster a culture of cultural diversity and sensitivity, promoting understanding and respect among the food service team. Monitor and evaluate food service performance and visitor satisfaction, implementing improvements as necessary. Quality and Compliance Please monitor food service operations to make sure compliance with established standards, including portion control, food presentation, and temperature regulations. Conduct regular inspections and audits to maintain food safety and quality control. Address any food service-related concerns or complaints promptly and effectively.

United States

Responsible for selecting, certifying, enhancing, and monitoring the performance of customer support professionals as in accordance with client policies and expectations. Ensures all business strategies are effectively executed.

Remote

Nerdy is the leading direct-to-consumer, curated platform for live online learning benefiting both learners and experts. Led by its flagship Varsity Tutors brand, Nerdy has built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and AI.The Manager of Tutor Engagement manages a team that coordinates the engagement of tutors with clients, facilitates tutor placement, and responds to tutor concerns which directly affects the Company's image, brand, and reputation among its customers worldwide.Hire, train, develop, and manage a team of 20+ tutor engagement specialists. Assess and manage performance and engagement of direct reports.Ability to effectively handle and de-escalate tutor situations with proper follow-up.Assist to define and assure specialists adhere to defined internal controls.Impact the level of service and the team’s ability to meet quality, volume, and timeline objectives.Identify opportunities for improvement and assist in testing solutions for efficiency gains.Collaborate with other department leaders to identify opportunities for improvement.Support new business initiatives as they relate to fulfillment and building existing supply.Tutor Engagement Manager leads a team of remote tutor engagement specialists to ensure the efficiency of process and engagement of tutors with clients across the country.

Shreveport, Louisiana, United States

Regional Lead Administrator Madison Wisconsin Site operations including staff communications, decision making, attendance, and weekly huddles.Logistician AMI Shreveport Review logistical functions and identify areas for improvement. Direct the movement of a range of goods, people, or supplies, from common consumer goods to military supplies and personnel. Onboarding support for all new hires. Timekeeping and payroll. Administrator for the Los Angeles County Unified School District mobile testing sites. Collects and enters patient data into the provided vaccination information system in an accurate and expeditious manner. Maintains and tracks electronic records and logs.

Orlando, Florida Area

Kaplan Immersion and development Program. Liaison for Faculty Directors, Tutor Managers, Tutors and families. Create monthly knowledge checks for advisor on-going training. Provide weekly development and trend report to company stakeholders. Responsible for training department new hires. Handle inbound customer support calls and e-mails related to admissions and post-enrollment inquiries. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure a timely resolution.

United States

Responsible for the partnership of 25-30 customer service professionals. Align messaging with the client, Arise and the customer support professionals.Project based assignments outside of additional partnerships with CSPs. Measure compliance of independent contractors with client quality standards; correlate achievement of performance metrics to plan and diagnose appropriate remedies where required. Produce strong analytical reports and analysis to illustrate performance and contractor achievement of client performance metrics. Monitor at risk agents to support their development and minimize overall attrition. Establish a course of action for self and customer support professionals to accomplish specific goals while using the appropriate resources. Proactively identify behavioral performance opportunities and develop a plan to support the team.

Orlando, Florida Area

Responsible for managing, coordinating and directing daily operations of a unit of 16 Customer Service Advisors, while driving overall team productivity to meet department objectives. Delegated various tasks and responsibilities, while setting workflow priorities to staff members; introduced new procedures, tracked and coached individual team members on their performance, while enhancing customer service coaching techniques, to meet and/or exceed goals.

Bachelor Of Science In Business With A Human Resource Management Certificate, Entrepreneurial And Small Business Operations

Activities and Societies: National Society of Collegiate Scholars

Associate Of Arts - Aa, Business Fundamentals