Shari Fields Email & Phone Number

Upper Marlboro, Md, Us

Ser

Fort Belvoir Va

• Utilizes a variety of information and database systems to input, extract, and query information • Provides answers to general information queries that are presented via telephone, electronic mail, and face-to-face from patients, staff, and visitors regarding business hours, location of major departments/clinics• Gives general directions to hospital wards, clinics, and offices, major services provided, telephone directory assistance, and general hospital policies and procedures. • Manages incoming telephone calls utilizing the designated telephone call management system • Performs routine check of operational status as directed, and verify/change standard message of the day when directed

Fort Belvoir

• Promoted from General Clerk I to General Clerk II• Received patient calls and determined there appointment needs according to local and regional managed care rules • Worked to resolve complex issues in situations having urgency or high visibility• Reviewed and analyzed military medical records for clarity and insuring consistency of each file• Signed for and distributed packages• Maintained and distributed weekly appointment schedules and calendars

• Developed screening profiles, screens applications, file applications and refers applicants to various managers for employment consideration• Coordinated pre-employment processes, Coordinates hire date between selected applicant and manager• Ensured necessary paperwork was prepared and maintained in accordance with law, as well as internal policies and procedures• Administered various human resource plans and procedures for all company personnel; • Assisted with preparation, maintenance and updated releases of the employee handbook and other policies and procedures

Associate’S Degree, Health/Health Care Administration/Management

Education record