Shari Fields Email & Phone Number

Upper Marlboro, MD, US

Ser

Fort Belvoir Va

• Utilizes a variety of information and database systems to input, extract, and query information
• Provides answers to general information queries that are presented via telephone, electronic mail, and face-to-face from patients, staff, and visitors regarding business hours, location of major departments/clinics
• Gives general directions to hospital wards, clinics, and offices, major services provided, telephone directory assistance, and general hospital policies and procedures.
• Manages incoming telephone calls utilizing the designated telephone call management system
• Performs routine check of operational status as directed, and verify/change standard message of the day when directed

Fort Belvoir

• Promoted from General Clerk I to General Clerk II
• Received patient calls and determined there appointment needs according to local and regional managed care rules
• Worked to resolve complex issues in situations having urgency or high visibility
• Reviewed and analyzed military medical records for clarity and insuring consistency of each file
• Signed for and distributed packages
• Maintained and distributed weekly appointment schedules and calendars

• Developed screening profiles, screens applications, file applications and refers applicants to various managers for employment consideration
• Coordinated pre-employment processes, Coordinates hire date between selected applicant and manager
• Ensured necessary paperwork was prepared and maintained in accordance with law, as well as internal policies and procedures
• Administered various human resource plans and procedures for all company personnel;
• Assisted with preparation, maintenance and updated releases of the employee handbook and other policies and procedures

Associate’S Degree, Health/Health Care Administration/Management

Education record