Manage a $30M budgetCoordinated, developed, and executed the New Business Request for Proposal (RFP) for all Underwriting Services. Analyzed economic conditions, business trends, industry trends, and potential markets in preparation for the release of this (RFP). Routinely perform risk evaluations, review contractual requirements, and the overall evaluation of vendor’s performance and efficiency. Senior New Business resource for, contract construction, corporate compliance, financial, and legal risk involving Underwriting Service vendors. Negotiate and develop long-term partnerships with vendors and suppliers which includes pricing, services and contract terms. Manage $30M budget resulting from these contracts.

Organized a complex work environment and improved workflow processes with a staff of nearly 200 associates. Successfully transitioned all New Business Brokerage Support work from the Minneapolis office to Ft. Washington. Service improved dramatically with record-breaking receipts six years in a row. Managed day-to-day operations including all aspects of Life New Business Support (Policy Assembly, Billing, Financial, Underwriting Requirements, Settlement Options, Forms Team; Data Entry. Demonstrated ability to analyze, evaluate, and incorporate changes by writing and implementing policies and procedures. Communicated and interacted effectively with individuals at all levels of management. Initiated and implemented solutions to successfully improve company efficiency and customer satisfaction. Developed the annual budget including operating expense forecasts and managed this $12 million annual budget to within less than 1% of forecast. Established goals for the department, administered performance evaluations, trained and promoted continuing education activities, interviewed and hired employees, and developed new products. Proven to be strong in the areas of strategic analysis, organizational skills, budget controls, logic, and decisiveness

Managed the resolution of nearly one million policyowner complaints resulting from the remediation process.Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Provided technical guidance, information, and advice to co-workers and peers regarding a variety of service issues. Provided team with guidance, motivation, and discipline to consistently achieve goals and business objectives. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels

Ten years experience in the Calculation & Complex Services division becoming expert in all aspects of insurance rules and procedures. Accepted increasing responsibility demonstrating flexibility and ability to learn quickly. Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service. Acquired excellent communication and interpersonal skills with the public and coworkers. Communicated professionally with upper management and customers. Analyzed data and formulated solutions for specific problem areas. Studied management methods, improved workflow, simplified reporting procedures, and implemented cost reductions. Experienced team builder, and brought enthusiasm and energy into group efforts. Executed duties maintaining a high degree of professionalism. Excelled in leading, motivating, facilitating, coaching, and mentoring. Excelled in training, designing presentations, and developing procedures. Assessed organizational needs and implemented administrative procedures to meet these needs. Demonstrated sound judgment, decisiveness, and well developed planning, analytical, and communication skills in a variety of progressively responsible and challenging assignments.