Shari Mitchell Email & Phone Number

Responsible for maintaining a strong understanding of company products, services, and standard operating procedures, in order to meet and exceed client expectations. Manage, develop, coach, and motivate the Service Team to develop their service, sales and customer coaching. Handling and overseeing escalated client calls. Set individual sales targets for team members, through working with the Client Success management team. Ensure a high professional standard is achieved and monthly sales targets and KPI targets are met personally and by employees. Overseeing Service team queues to ensure proper follow up is being made available to all clients in a timely manner.

Philadelphia, Pa

• Develop innovative marketing initiatives to expand sales territory and secure new clients.• Coordinate, manage, and arrange property showings for potential clients.• Generate compatible property listings for multiple clients, simultaneously, without compromising service.• Maintain relevant knowledge of real estate law, sales volume, and monitor active property listings on a daily recurring basis• Expertly skilled in document preparation and contract negotiations.

Conducted property presentations and maintained 80% closing ratioProcessing credit screening applications and assist new residents with move in processInspecting vacant apartments and communicate with service team members on improvements needed to units before possession is takenConduct and updated market survey reportingCoordinate resident functions and marketing campaigns in an effort to increase retention and promote outreach programsSuccessfully contributed in the physical occupancy increase from 87% to 97% within a one-year period

Bala Cynwyd, Pa

• Develop leads, schedule appointments, identify customer needs with market appropriate insurance products and services.• Establish customer relationships, negotiate terms and effectively communicate procedural developments.• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance eligibility, available coverage’s, policy changes, transfers, claim submissions, and billing clarification.• Complete Competitive Market Analysis, Exceptional Strategic Planning skills, Insightful Relationship Building.

Bala Cynwyd, Pa

• Work as an integral member of the office sales and service team.• Solicit new business from present and prospective customers; maintain ongoing business relationships to create additional cross-selling opportunities. • Jointly establish quantitative sales objectives with my direct supervisor on an annually occurring schedule. • Complete documentation of and performing point-of-sale processing on varying new deposit accounts.• Provide customers with personalized service, as appropriate, and identify professional opportunities to develop new business. • Maintain high volume accounts and have an active role in creating strategic plans, geared to increase profit margin and the integrity of the company’s bottom line.• Assisted in the procurement of several multimillion dollar relationships, and actively participate in numerous community based events.