• Facilitates and leads case conference meetings.• Create and maintains on call and day to day patient visits schedules.• Manage optimal levels of supplies for the office, staff, and patients.• Review all invoices for supplies, Durable Medical Equipment, Medication for accuracy prior to processing for payment.• Resolves customer complaints in a timely fashion resulting in improved customer satisfaction.• Ability to learn new skills quickly. Work well independently or as part of a team, high energy, personable and detail oriented.• Ability to be flexible and adaptable to changes and working under pressure while multi-tasking multiple jobs.• Reviews and proofread procedures for hospice admission handbook publishing.• Responsible for downloading information to CMS and Death Certificates.

• Worked with Director to facilitate start up Home Healthcare office and staff. • Set up interview schedule, maintained personnel records for staff, setup training and onboarding for new employee. • Administering office procedure for accounts payable, payroll and expense reports.• Performing as instructor for a variety of activities such as patient care and front office solutions (i.e. Outlook, voice mail, telephone features). • Handle billing and payroll for home care office.• Provides first tier assistance to office staff with computer issues.

• Supervising 15 certified nursing assistants including scheduling, performance reviews, and problem resolution and office procedures. • Produces a variety of office reports such as staff productivity, patient census, and statistical reports.• Maintained high levels of customer service satisfaction for home health-aides service to an average of 150 patients and their families.• Recruiting, managing, and coordinating volunteers for caring of over 150 patients. • Maintaining volunteer personnel records including demographic information, hours worked on-going education, annual performance evaluations and background checks.• Performing as instructor for a variety of activities such as patient care and front office solutions (i.e., Outlook, voice mail, telephone features).