Non-Medical Case Manager
CurrentI am a contractor for the Marine Corps and I have been with Wounded Warrior Battalion since 16 February 2016. • Successfully manages a variety of cases for Wounded, Ill and Injured Active Duty Marines and Sailors• Successfully manages and makes outreach to over 1300 Medical Board cases as well as providing appropriate resources• Performs outreach by making calls to determine the needs of each Active Duty Marine and Veteran to identify the need for additional support through the Non-Medical Case Manage, Recovery Care Coordinator and Med Cell programs.• Effectively communicates with sit supervisor on a daily basis to ensure team cohesion and that goals are met• Completes numerous referral for higher echelon of care for distressed cases• Continuously meets and exceeds expectations while working in a diverse environment• Communicates effectively in contact center environment and during in-person, comprehensive assessments• Conducts assessments and provides resources and referral to appropriate Veteran venues and government agencies/programs• Such as Department of Veteran Affairs, Veteran Affairs Liaison, VOC Rehab, Transition Support, Transition Assistance Point of Contact, Social Security Administration, Marine 4 Life and Veteran Service Organizations• Successfully manages over 2200 Wounded, Ill and Injured Veteran cases ranging from 400 to 600 cases per roster• Works seamlessly on a daily basis with other Contact Center Representatives and Management to ensure appropriate level of care is provided.
