Shariar Pavel Email and Phone Number
Shariar Pavel is the Chief Experience Officer at Huawei Consumer Business Group, with over 18 years of extensive experience in the Telecommunication industry. He has worked with top global brands such as Microsoft and Nokia, leading and managing complex international operations and culturally diverse teams across the Asia Pacific, Middle East, and Africa regions. His expertise lies in delivering innovative and creative solutions for 2B/2C business, consistently driving partnership and enhancing NPS. In recent few years, Shariar is building seamless Ecosystem powered by Hardware, Software & Cloud business for 2B & 2B2C business.Being an electronics & communication Engineer, Shariar is leveraging ‘Lean Six Sigma methodologies & Design Thinking focuses on system and process control mechanisms to ensure continuous improvement. Shariar is deeply committed to measuring and enhancing customer experience through advanced tools such as Net Promoter Score, Happy Call, and Happy Face.In addition to his hands-on experience, Shariar has strengthened his strategic capabilities with certifications from Harvard Business School Online in Disruptive Strategy, Design Thinking and Innovation. Recently completed certification on 'Tech Venture'. These qualifications empower him to apply cutting-edge frameworks and techniques, driving growth and transformation for Huawei and its partners. HBS offered him ‘certificate of specialization in Entrepreneurship and Innovation’ in early 2024.
Huawei Consumer Business Group
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Chief Experience OfficerHuawei Consumer Business Group Jan 2019 - PresentShenzhen, Guangdong, Cn
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Director - Service , Uae CbgHuawei Consumer Business Group Nov 2015 - Jan 2019Shenzhen, Guangdong, Cn
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Regional Service Excellence Manager,Middle East & Africa Region - Mea (Gulf)Microsoft Mobile May 2014 - Oct 2015Redmond, Washington, UsSpearheaded & Responsible for E2E channel management (B2B/B2C), Partner management thru program way of working for Microsoft Devices Group (Mobiles, Xbox & Surface) in MEA focus countries.Countries in scopes : UAE, Pakistan, Egypt, Nigeria, Emerging Asia [LK & BD] & Jordan. Accountability for delivering the intended program business results within time and budget, scope and quality. Responsible for regular and effective communication with project sponsors and other key stakeholders to report progress, resolve issues and mitigate risks where necessary.Initiated, strategized & managed operations excellence activities including cost management, CSAT index improvements, E2E partner Management & SCM operations.Establishment and implementation of WoW (War on Warranty) programs - saved of US$ 300K in LK thru remodeling business & $240K in EG, BD, PK & JO thru Product solution for "Lumia 535".Initiated & managed the ABP (Activity Bases Pricing) & reduced the warranty cost by 12% Managing Operating expenses, Risks forecast, Accruals & budgets for service business F.Year.Received Quality award for leading E2 & E7 Project stream for SW quality development Aug 2015Certifications : Lean Six Sigma Green belt Certified Professional – Helsinki , Finland 2014 -
Regional Service Manager, India Middle East & Africa Region - ImeaNokia Feb 2012 - May 2014Espoo, Southern Finland, FiLed top 5 Nokia Vendors in Middle East & Africa i.e. Axiom AE, Al Haddad KSA, Raya Egypt, Raya Nigeria, Siyana Pakistan. Led E2E vendor management thru Performance operations with 280 people responsibility.Responsible for Global Vendor Management Framework with Scorecards, KPIs, Governance Model.Implemented Vendor assessment and continuous improvement program for Raya EG/ Raga NG & Siyana PK. Set-up new repair layout (multi-brand L#3) in EG, High Productivity in PK.Led & Improved Justified scrap rate to >80% (from<50%) in Middle East & Africa Operations. Accolades:• Nokia Achievement Award’ 2013 in are given to individuals to recognize outstanding contributions, significant achievements & exceptionally good performance – Realization of $1M savings globally correcting accessory pricing in Catalog [2GB MMC pricing] and Adjusting Nokia 218 EOL market price. Certifications : • License to Lead for New Leaders, Myers-Briggs Type Indicator , Dubai, UAE - 2013• Communication Skills : Neuro-linguistic programming, Abercrombie training, Dubai, UAE-2012• Communications Master Class for Leaders, Dubai UAE-2014 -
Regional Channel Manager, South East Asia Pacific Region - SeapNokia Dec 2010 - Jan 2012Espoo, Southern Finland, FiRegional role for Channel partner onboarding / transformation by Floating RFP, Framing ABP, Vetting Agreement for Indochina [Camfirst], Malaysia [Mobile Technic], Philippine [Aikontech] & Nepal [NHEC] in line with KPI based incentive model.• Regional vendor/ supplier OPR, QBR & Score Card Management.• Had been instrumental in building & standardized the First Ever Channel Strategy for Rural with retail base collection points implemented in NOKIA South East Asia Pacific Countries.Certifications : • Course 100: Achieving Superior Service; 'Up Your Service College” Singapore - 2011
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Technical Manager, Emerging Asia Business Unit - EaNokia Jun 2008 - Nov 2010Espoo, Southern Finland, FiOverall responsible for Technical Operation of Nokia Emerging Asia i.e. Bangladesh, Nepal & Sri Lanka Market. Improving NOKIA Warranty Cost, Quality in Production, Score Card & Care services business development with P&L responsibility. Lead business transformation to Logistic Hub model from conventional L3 Repair concept along with Light SWAP usages tends to 45% Cost optimization, fraud control & vendor recovery $52k in BD MKT.On Job transfer to Jakarta in 2010.
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Service ManagerHuawei Consumer Business Group Jun 2006 - May 2008Shenzhen, Guangdong, CnBuilt up Huawei terminal business from a zero based approach to standard operator sales & service model i.e. import licensing, approval from regulatory authority [BTRC], vendor selection, network renewal, set up warranty policy & introduce operator based service level agreement.Successfully launched 1M B2B device sales with City cell in 2006.Successfully launched Data modem B2B business with Grameen Phone in 2007 Accolades: Partner Management ‘On Job’ Training to Shenzhen, China, Oct-Dec 2007
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Researcher & Presenter , Nca Dept.National Television Jan 2005 - Jun 2006Contractual employment at RTV NCA dept. from scratch to Go Live. Run 13 episodes IT programme – ‘ICT Today & Tomorrow’ as a researcher.
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Network AdminSg Enterprise Aug 2003 - Dec 2005Responsible for project planning support and delivery management including scope and risk management, people management, delivery plan and implementation for telecom infrastructure and facilities deployment.
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Business PartnerOmeca & Nova It Jan 2001 - Jul 2003Business Partner of OMECA Education & NOVA IT centers.
Shariar Pavel Education Details
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Harvard Business School OnlineCertificate Of Specialization In Entrepreneurship And Innovation -
Harvard Business School OnlineCertificate In Launching Tech Ventures
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Harvard Business School OnlineCertificate In Design Thinking And Innovation
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Harvard Business School OnlineCertificate In Disruptive Strategy
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University Of DhakaElectronics & Communication Engineering
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Lean Six Sigma Green Belt Program , MicrosoftLean Six Sigma Green Belt
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Huawei Training AcademyService & Vendor Managment
Frequently Asked Questions about Shariar Pavel
What company does Shariar Pavel work for?
Shariar Pavel works for Huawei Consumer Business Group
What is Shariar Pavel's role at the current company?
Shariar Pavel's current role is Chief Experience Officer at Huawei Consumer Business Group UAE | xMicrosoft & xNokia | Design Thinking, Disruption, Tech Venture.
What schools did Shariar Pavel attend?
Shariar Pavel attended Harvard Business School Online, Harvard Business School Online, Harvard Business School Online, Harvard Business School Online, University Of Dhaka, Lean Six Sigma Green Belt Program , Microsoft, Huawei Training Academy.
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