Shari Baranowski Email & Phone Number

Greater Omaha Area

Provide direction to 10-14 Sales Support Representative, including people selection, on the job training, cross-regional training, development, technical direction, coaching and retention. Work proactively to create engagement and communicate cross functionally with merchandising and origination teams and support the measures and metrics developed by those teams including customer experience training and specific technical training materials. Develop, monitor and manage productivity measurements, service levels and customer satisfaction. Generate & review reports to ensure accuracy of grain delivery & settlements, product invoicing and returns, phone metrics and staff schedules. Identify and participate in business process evolution & improvement projects. Working with the other Regions to support cross regional activities and initiatives.

Omaha, Ne

Program Manager – Managed several vendor contracts and the implementation of data sharing opportunities with our customers. • IBM – Led a team to develop and implement a customer data sharing ordering process that led to improved inventory positions with our customers and optimized our staffing model. We were the alpha developer with IBM and presented our outcomes at their annual conference to encourage adoption with their other CPG vendors.• RSI – Led a team and provided guidance to senior leadership on the implementation, adoption and usage of a customer data sharing service that allowed us to improve sales at the shelf. o Contributed $65 million annually top line revenue to the organization using best in class data sharing processes and customer specific recommendations.o Increased adoption of Retail Data sharing metrics across 12 customer teams, including support teams and from 4 Users to over 200 Users.o Developed a Retail CPFR analyst playbook used as a model to create the Analyst position with additional customer retail teams.o Recognized as a Leader in the field of retail data sharing and presented at multiple conferences and webinars on the implementation and tracking of successful data sharing programs that elevated the organizations image. Customer Service Manager – Managed a team of 12 Customer Service Coordinators and Analysts for our Domestic business and 5 International team members responsible for order fulfillment and delivery of our products. • Led the team through a reduction in staff.• Added the additional responsibility of leading the International Customer Service team during the staff downsizing. • ConAgra was recognized by a top 10 Customer as Vendor of the Year for 2015 by managing their seasonal forecasts, and improving their inventory position and on time delivery. • Increased our Vendor Managed Inventory footprint by adding additional customers and providing additional opportunities for our analysts.

Managed a customer service team of up to 19 Coordinators and analysts that monitored delivery issues and product shortages; worked with multiple levels of the organization to optimize inventory levels and forecasts; coordinated with Sales and Supply Chain to be an efficient network for our customers. Lead teams to achieve strategic outcomes. • Worked on or managed several projects including Demand Driven Supply Chain, WalMart Must Arrive by Date (MABD) which reduced fines of up ot $1mm annually.• Assisted with the management of the Reverse Logistics team.• Worked with over 100 customers including those in the top 25 in sales in both the retail and distributor networks managing over 50,000 orders per year.

Omaha, Ne

Provided assistance to customers in the installation of medical billing software. Set and monitor help desk goals and improve communication with our clients. Assist in the selling process by responding to inquiries from new clients on our product. • Established Help Desk goals for answering calls and solving customer inquiries. Achieved goal after two months and maintained that goal for 10 consecutive months. • Audited billing statements from the company’s clearinghouse discovered over $30,000 in unbilled revenue that the company was able to collect. • Provided direction on new software enhancements and features for our physician office billing product (QuikFile).• Led sales of enhanced service offerings with existing client base.

Omaha, Ne

Primary contact for the top, key accounts for the company. Ensured that clients expectations were met by managing the relationship and contractual requirements. • Assisted with the setup of an outsourced Customer Service Center for a Telecomm client.• Managed a client service team of 22 associates including account management and data entry.• Coordinated with operations and IT to improve the performance of our Fortune 500 telecommunications customer. Achieved number one performer in three months resulting in a 25% increase in listings and a 2% point increase in contingency.