Develop sustainable base of volunteers and guarantee engagement of all volunteers in meaningful work. Establish and maintain volunteer relationships with civic and corporate partners while acting as principal program leader for Memphis Public Libraries. Administer all in-kind donations and Friends of Library membership program while assuring meeting of all volunteer needs.

Serves as the National staff liaison by providing program management to 63 chapters in North America. In addition, providing viable support to chapters in their capacity development through training on chapter resources available and consulting with chapter leaders on issues/opportunities to strengthen their service to members and prospective members.

Develops and implements department, service or program overall strategic goals and objectives. Develops and implements initiatives to increase Red Cross visibility through program/service delivery within the South Florida region. Advances assigned programs or services to meet goals and objectives. Develop program/service-specific objectives for new initiatives. Acts as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Oversee the work assignment and performance of staff and volunteers. Represents the Red Cross and promotes services and programs to the communities within the South Florida region.

Provided executive leadership, professional expertise, and direction in the planning and execution of high quality events and functions. Identified and facilitated discussion and decisions about issues affecting events, and ensured that the mission of The Salvation Army was reflected in the planning and presentation of events. Coordinated all aspects of volunteer recruitment, training, placement, deployment, retention, and recognition, tracking and budgeting. Developed and maintained internal and external partnerships. Supported managers and officers in fundraising initiatives.• Increased volunteer engagement by 13% in 2010 and improved event presence and volunteer engagement by 17% in 2011.• Saved The Salvation Army $1,043,737 through volunteer engagement and opportunities by developing a reoccurring volunteer workforce in 2011. • Collaborated with corporate partners and civic organizations to develop and customize team building volunteer opportunities for their employees.• Served as organization’s graphic designer for external and internal marketing materials, and facilitated all social media and marketing plans for volunteer and donor services.• Developed and maintained Volunteer Recruitment and Retention manual for volunteer coordinators and directors for the Kentucky-Tennessee Division of The Salvation Army.• Coordinated and facilitated Emergency Disaster Services Training conferences for staff and volunteers in the Southern Territory of The Salvation Army.• Filled incoming media inquiries and assembled relevant background materials.• Produced talking points and statements for dissemination to media and public.

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Served as lead staff member for developing, implementing, and evaluating innovative ways to increase program activities to girl and adult members within our jurisdiction. Worked in partnership with community managers to insure that programs met the needs and interests of girl and adult membership. Ensured that programs were responsive to volunteer and community needs within our 39 counties.• Served as the Girl Scout council liaison for community partnership for program and special events, while effectively securing sites, materials and/or in-kind services and donations to support Girl Scout Programs.• Directly contributed to the recruitment and retention efforts by creating event-marketing strategies that increase retention with girls and adults by 14%.• Recognized for serving as event chair for the largest Girl Scouts’ 95th Anniversary celebration in the country, which had over 7,000 people in attendance.

Developed and implemented Nashville Black Business Expo’s overall strategic public relations strategy. Programs included: media relations, community relations, internal communications and investor relations. • Researched, evaluated, and conducted programs of communication and action to achieve informed public understanding necessary to the success of Nashville Black Business Expo’s goals.• Developed all press kits for events.• Worked with all media personal in regards to interviews, news articles and special events.

Provided logistical and media support for individual/corporate donors and special events. Conducted presentations to area colleges and universities to introduce volunteer opportunities. Prepared and edited organizational publications, such as newsletters to employees and volunteers to favorably present Hands On Nashville programs and opportunities. • Managed fundraising mailings, annual campaigns, and donor correspondence.• Facilitated and organized special events, coordinated donations, and managed invitations, media and staff involvement.• Maintained and developed agency website, newsletters, database, and marketing campaigns. Also, wrote, pitched and distributed press releases.