Sharie Sprague Email & Phone Number

Quickly learned new programs including Blackbaud Education Management System and Tuition Management System, Asana, Calendly, Constant Contact, FinalSite, Google Workspace, Jotform, Trello, and more. ACHIEVEMENTS: Massively streamlined the roster, sign-in, medical release, and financial calculations for the upcoming Summer Programs enrollment eliminating creation of dozens of spreadsheets and improving data accuracy. Implemented Jotform with integrated payments which streamlined the processing of program enrollments by requiring people to pay at the time of application.

Fairfax, Va, Us

Configured new clients, investors, and products in Optimal Blue, created Lock Desk Job Aids and Quick Hit videos, using Optimal Blue and Encompass. I created Power BI dashboards, Microsoft Forms, and Power Automate flows to streamline operations, communicated and built relationships with colleagues, and performed other tasks/projects as needed. Used Office 365, including Teams, Visio and SharePoint on a daily basis.Software used: Microsoft Office 365 including One Note, Teams, To Do, Visio, and SharePoint. Optimal Blue, Encompass, ConnectWise, Chrome, Edge, Firefox, Acrobat XI, Adobe Express and more.ACHIEVEMENTS: • Streamlined multiple processes which enhanced company performance through improved accuracy of submitted data and transmission of only pertinent data to interested departments.

Fairfax, Va, Us

Transferred borrower and loan data from internal to external databases as requested,validating input information. Processed changes in Loan Origination System as requested, ensuring pricing calculations are accurate and completed by established time frames. Completed corresponding investor locks, ensuring target profit margins and data integrity were maintained. Assisted Production and Operations Staff with all inquiries related to loan pricing. Reviewed and managed customer support requests through ConnectWise ticketing software. Maintained published policies and procedures within SharePoint. Validated accuracy of investor policies via website/guideline review. Supported Post-Closing departments on funded files to ensure investor delivery was successful. Assisted in testing new programs, processes, and system enhancements while maintaining detailed documentation of results. Provided high level of service to customers consisting of loan officers, processors, underwriters, management, support staff, and business partners. Assisted in ad hoc projects as directed by department manager.

Brier, Wa, Us

Schedule meetings and events, arrange travel, perform analysis using Excel, create reports using Word, process billing, created social media posts, build relationships with clients, project management, and more.

Designed and implemented marketing strategies that aligned with overall business goals; designed and implemented campaigns; measured, tested and reported on social strategies and campaigns using analytical tools; created and curated social content, including text, image, and video; created audience profiles; built social media content publishing calendar; managed editing, approval, and scheduling of all posts for all platforms; planned and oversaw all paid social campaigns; engaged with brand followers and fans on social channels; conducted social media listening and social media monitoring using appropriate tools; remained informed about trends and tools in social media, marketing, technology and advertising.ACHIEVEMENTS: • Took Career Central to top 10% audience level of all podcasts in six weeks.

Scheduled and coordinated meetings, documented dashboard requirements via email and formal documents, communicated/managed expectations, and built relationships to achieve goals. Learned to use three software applications---Tableau, Origami Risk, Excel---to create Property and Liability, Workers’ Compensation and Member Services-related extracts, reports and dashboards. Responsible for maintenance of the Origami Risk Management Information System (RMIS), Tableau Visualization, and evoGov web content management software. Evaluated new data elements, format changes, and new reports utilizing Origami, Tableau and Excel. Worked with vendors and staff on changes and updates. Maintained data and financial records and prepared a variety of financial statements, reports, and data analyses in an accurate and timely manner. Assisted with implementation and management of technology-related projects. Used Basecamp to share project information. ACHIEVEMENTS:• Created multiple web-based Tableau dashboards for use by organization staff and school districts.

Duties included creating project management plan, schedule, ensuring tasks are completed on time, negotiating with statewide FI$Cal project staff when necessary, scheduling and coordinating meetings to discuss status and resolve issues. Performed organizational change management duties including creating an intranet FI$Cal site, dedicated e-mail account, and e-mail messages and posters to inform and remind colleagues that FI$Cal was coming. Celebrated important milestones to maintain team morale on a heavily workload-intensive project. Previously served as project manager for the enterprise-wide Windows 7/Office 2010 upgrades for the Board of Equalization including identification of legacy applications, mitigation of compatibility issues, and deployment of new computers and reimaging of existing computers. Additionally, I served as project manager for the Exchange 2010 server upgrade and server migration. This project consisted of migrating from an existing Exchange 2003 environment with multiple mailbox servers and Blackberry Enterprise Services to an Exchange 2010/BES environment which includes load balancing equipment and remote disaster recovery servers with automatic failover functionality.ACHIEVEMENTS:• Successful completion of all FI$Cal Wave 1 year 1 tasks.• Successful deployment of Windows 7 and Office 2010 to approximately 5,000 computers.• Successful implementation of Exchange 2010 upgrade.

Davis, California, Us

Assist with ad hoc projects including projects related to research, analysis, budget, and technology. Scheduled meetings, communicated with colleagues and created reports. Created and edited web pages using Hannon Hill CMS and Dreamweaver.ACHIEVEMENTS:• Created a budget request support document that described the purpose of the Academic Senate and justified requests for additional funding.

Davis, California, Us

Provided high level oversight of all aspects of the department's technology environment including leadership, resource allocations, strategic planning, and project design and implementation. Maintenance and administration of the department's technology infrastructure including server hardware, software applications, web sites, application development, network and server configurations, security, backup and disaster recovery planning, and problem resolution. 99.9% server uptime.ACHIEVEMENTS:• Created and documented organizational technology plan which my team implemented on schedule and under budget.• Implemented Oracle IPM document management for designated units (5 units) on time and within budget.• Independently collaborated with Office of Research units to ensure they became Cyber-Safety compliant by 2010-11.• Independently directed the implementation of disaster recovery/business continuity procedures and associated documentation for technology assets to meet UC Davis Cyber-Safety and UCOP IS-3 security requirements.• Independently managed all technology-related purchasing for consistency and cost control.• Provided 99.9% uptime of systems.• Oversaw 150 workstations and approximately 20 servers providing a host of services including web, file, print, database, development and production versions, etc.• Independently supervised staff of two desktop support staff, one network administrator and four application developers.

Davis, California, Us

Same duties as above position: Technology Manager of Information Systems and Services position for Office of Research.ACHIEVEMENTS:• Worked with business programs to identify needs and wrote RFP for use in purchasing a document management system for the Chancellor's Office.• Implemented OnBase document management system (8 units) on time and within budget. • Independently reviewed and assessed the Mondavi Center's technology infrastructure, provided options for improvement in a written plan and subsequently implemented the chosen option within six months.• Independently implemented a SharePoint-based Intranet that allowed departments to easily and securely collaborate, organize documents and share data. The project was completed on time and within budget.• Programmed an ASP .NET application to store employee emergency contact information which had been a manual, paper-based process. • Created a technology plan that included upgrade and standardization of outdated workstations, servers and desktop and server software and implemented the plan. • Provided 99.9% uptime of systems.• Oversaw 250 workstations and approximately 30 servers providing a host of services including web, file, print, etc.• Independently supervised staff of two desktop support staff, one network administrator and four application developers.

Davis, California, Us

Created and typed correspondence, typed and formatted Employment Opportunities Bulletin (when it was still in hard-copy form), processed layoff paperwork, processed employment applications, converted all hard-copy benefits brochures and open enrollment information to web-based format, answered phones, etc.ACHIEVEMENTS:• Created the first University of California Benefits web site with all pamphlets and health care enrollment information, including preferred care provider data sets from Health Care Providers such as Foundation, Blue Cross, and others. Other UC Benefits offices referred their employees to the UC Davis Benefits site until they implemented similar sites several years later.• Identified improved technology-based method for tracking temporary employee ID numbers that replaced error-prone manual process.

Sacramento, Ca, Us

Administrative work: filing, typing, scheduling, meeting coordination, etc.

B.A, Communications Studies

Pmp, Project Management Professional Certification

Trends In Leadership

Systemic Thinking

Talent Management: Developing People

Education record

Software Product Management Specialization