Director Of Conference Services
• Responsible for leading and motivating a high performing team of 5 sales managers• Responsible for developing a marketing strategy for the conference business in the hotel• Communicating daily with the management and conference services team, planning work schedules and checking client requirements• Overseeing the customer service handling customer complaints, comments and inquiries• Managing budgets and financial plans• Negotiating with external service providers and suppliers• Maintaining the partnership with the sales team based in North America to ensure the success of all site visits, and contract signings • Responsible for stakeholder management with internal and external partners• Recruiting, hiring and training all conference services personnel