With over 30 years of experience in service & hospitality, 14+ years of operation management and F&B management experience at a wide variety of establishments and exceptional hospitality skills to match this experience, I am confident in my capacity to become a central element to your team.My ability to manage efforts of all the departments within a hotel, in order to ensure complete customer satisfaction, has become the major part of my success throughout my career.I have strong leadership qualities to oversee the staff in a manner suitable the hotel’s outlook and image.I also have extensive knowledge of providing outstanding guest services by anticipating their needs and striving to execute them without delay. I am also proficient in managing the concerns of less satisfied guests by ensuring that they never leave the hotel without resolving any issues they had without a good outcome.I am well versed with the needs of every area of Food and Beverage operation and quite happy to be hands on in all department ensuring the smooth running of operation.