Sharif Eid Email & Phone Number

Plano, Tx, Us

Charlotte, Nc, Us

Administration of MicroStrategy environment with over 90 projects. Responsible for troubleshooting development , UAT and production environments, object migrations, user and permission administration, creating and duplicating new projects using development lifecycle.

Southborough, Ma, Us

Currently working as a Senior Consultant at Virtusa working on a project for Citibank as a MicroStrategy Administrator.

Manage and maintain development, test, and production environments and administering and training users. Responsible for report, document, and dashboard development.

Tysons Corner, Va, Us

Tech support engineer on server team at MicroStrategy. Troubleshoots Intelligence Server, Narrowcast Server, Distribution Services, Enterprise Manager, clustering, report/document, and caching related issues customers might experience when using MicroStrategy software. Assist in environment upgrades and MicroStrategy Administration. Complete boot camp training and received MCD certificate.

Managed and maintained network, server, workstations, company website as well as video security system. Troubleshot and resolved software and hardware issues. Implemented and secured wireless and wired network using NTFS and Access Control Lists. Improved network and system performance using existing hardware. Managed business daily tasks including managing employees, financials, as well as customer care and support and service. Desktop support, printer installation and sharing

New York, Ny, Us

MetLifeSystems Analyst- Platform Services Team 11/30/07- 6/30/09•Responsible for Financial Management of millions of dollars for software•Analyzed processes and assisted formation of PST for maintenance of IB systems•Assisted in establishing relationships across lines of business to encourage more efficient communication and problem solving•Received training in ITIL and presented to and educated associates about ITIL•Process development and streamlining•Application Monitoring assessment and alignmentESS Entry Level Rotational Program - MetLife. (18 month rotation) Business System Analyst – Agency Office Cashiering 6/5/06 – 9/4/06•Analyzed the AOC application and tested its performance as well as the applications functionality/usability •Understand business requirements as well as technical feasibilityQuality Assurance Analyst – Agency Office Cashiering 9/5/06 – 12/1/06•Tested functions for the AOC application (logged defects in test director)•Ran test cases, defects, reviewed documents, logged defects, validated data and created design steps. (6.04 & 7.01)•AWL data validation.•Ran Automated scripts in Quick Test Pro. (6.04)Programmer – Life Admin Systems 12/2/06- 4/14/07•Made changes to code to streamline and eliminate outdated processes in code•Exposure to network diagrams and their structure Network Engineer – Network Services 4/15/07 – 8/31/07 •Worked with the following:oArrow point requests oGSS oSSL ModulesoFirewalls (Nokia, PIX, Dashboard interface)oRemedy•Learned further about the businessoIntegration of IT and BusinessoProcess from account holders to business, to IT and the software development cycle Database Administrator – Enterprise Data Management 8/31/07 – 11/30/07•Learned about data modeling, entities and other database design topics•Took part in various training including MS SQL SERVER 2005, UDB/UNIX

New York, Ny, Us

IT Desktop Support Intern

Desktop Support Intern

Diploma, Ccna, Mcp

Bachelors, Information Science And Technology

Bachelors, Information Science And Technology