Sharifa Kalam Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Led the successful delivery of pension product upgrade with a budget of $1M, aiming to optimize retirement income for super fund members through functional and technical enhancements to systems and processes. • Collaborated with internal teams and external stakeholders to define the business case, project scope, objectives, and key deliverables.• Oversaw the design and development of new features, ensuring alignment with business needs by gathering and validating… Show more Led the successful delivery of pension product upgrade with a budget of $1M, aiming to optimize retirement income for super fund members through functional and technical enhancements to systems and processes. • Collaborated with internal teams and external stakeholders to define the business case, project scope, objectives, and key deliverables.• Oversaw the design and development of new features, ensuring alignment with business needs by gathering and validating requirements.• Negotiated contracts, statements of work, and maintained vendor relationships to optimize performance and service quality.• Developed and implemented effective Mitigation Strategies to manage potential project risks, ensuring timely completion of projects• Strategically coordinated with internal stakeholders to time the product launch for maximum member impact, followed by effective marketing campaigns.Key Achievements • Proactively mitigated potential project delays and minimized customer impact by identifying and addressing risks associated with concurrent projects within the organization.• Championed the establishment of a comprehensive end-to-end continuous improvement process, streamlining the transformation of innovative ideas into actionable projects Show less

Melbourne, Victoria, Australia

Led the implementation of regulatory changes, transitioning the aged care funding model from ACFI to AN-ACC• Defined the scope of work, key deliverables, and milestones• Created multiple streams of work and engaged with key stakeholders from the business• Handled multiple commitments in a fast-paced environment while maintaining quality of work • Collaborated with the quality and clinical team to make changes to their policies and procedures• Worked closely with… Show more Led the implementation of regulatory changes, transitioning the aged care funding model from ACFI to AN-ACC• Defined the scope of work, key deliverables, and milestones• Created multiple streams of work and engaged with key stakeholders from the business• Handled multiple commitments in a fast-paced environment while maintaining quality of work • Collaborated with the quality and clinical team to make changes to their policies and procedures• Worked closely with development teams/vendors to implement software changes• Involved the learning and development functions to create training modules for multiple roles within the business and organized awareness sessions and conferencesKey Achievements • Initiated, streamlined, and successfully executed the project within an unprecedented timeframe of three months, overcoming resource constraints and operating without a dedicated budget. Show less

Australia

Led a comprehensive program on technical transformation and process enhancements for the Home Care business, aiming to deliver a seamless continuum of care to customers. Managed a budget of $9M and executed the project using Agile methodology.• Managed multiple concurrent workstreams, developing comprehensive Project Plans for each and seamlessly integrating them at the program level.• Engaged external product vendors to trial their software and algorithms in a real… Show more Led a comprehensive program on technical transformation and process enhancements for the Home Care business, aiming to deliver a seamless continuum of care to customers. Managed a budget of $9M and executed the project using Agile methodology.• Managed multiple concurrent workstreams, developing comprehensive Project Plans for each and seamlessly integrating them at the program level.• Engaged external product vendors to trial their software and algorithms in a real environment.• Applied reasoning and analytical skills in decision-making processes, resulting in improved project efficiency.• Facilitated daily Agile/Scrum and sprint ceremonies.• Engaged the development, integration, testing, and support teams as needed.• Utilized strong written and verbal communication skills to facilitate cross-functional team collaborations, ensuring project objectives were clearly understood and met. Key Achievements• Delivered phase 1 of the program: Managed the development of the goals management application by an external consultancy and successfully launched it to operational staff.Key Achievements • Calculated return on investment on technical and non-technical projects to influence the business case.• Successfully led and orchestrated cross-functional teams, overseeing the entire product lifecycle from conception to launch, resulting in the successful delivery of Goals Management Application. Show less

Melbourne, Australia

Led the delivery of transformational change within the Home Care, Residential Aged Care and Retirement living businesses through its data insights, analytics and tools with a budget of $5M. • Conducted thorough analysis, utilizing data-driven methodologies and advanced analytics, to identify revenue leakages, process gaps, and areas for improvement, generating valuable business insights.• Reviewed and signed off the designs of tableau/Power BI/excel dashboards developed by the… Show more Led the delivery of transformational change within the Home Care, Residential Aged Care and Retirement living businesses through its data insights, analytics and tools with a budget of $5M. • Conducted thorough analysis, utilizing data-driven methodologies and advanced analytics, to identify revenue leakages, process gaps, and areas for improvement, generating valuable business insights.• Reviewed and signed off the designs of tableau/Power BI/excel dashboards developed by the Business Insights developers.• Writing business cases to get year-on-year funding approval.• Closing each completed initiative/opportunity by handing them over to the appropriate department for support & maintenanceKey Achievements • Delivered $25M EBITDA (30% more than expected) to the business through the tools and insights developed by the project.• Developed a prioritization model based on the organizational KPIs to manage conflicting priorities from different parts of the business. Show less

Melbourne, Australia

Responsible for supporting the IT Projects, Technical implementations and application maintenance for all IT applications across wealth and banking businesses.• Provided solutions to emerging technical issues, contributing to the advancement of the organization's products and services• Implemented technical solutions in high-profile projects, concurrently managing systems such as the order management system (Think Folio), Trustee business system (Garradin), Digital Portals… Show more Responsible for supporting the IT Projects, Technical implementations and application maintenance for all IT applications across wealth and banking businesses.• Provided solutions to emerging technical issues, contributing to the advancement of the organization's products and services• Implemented technical solutions in high-profile projects, concurrently managing systems such as the order management system (Think Folio), Trustee business system (Garradin), Digital Portals, etc.• Provided support and maintenance for front and middle office applications in the wealth business• Implemented changes to previously designed software to meet client demands and specifications• Liaised with vendors and offshore teams to ensure profitable implementation of changes.• Actively participated in project proposals and identified opportunities for process improvements.Key Achievements • Assumed a crucial role in the custodian transition project, ensuring the impeccable transfer of data, thereby contributing to its overall success.• Excelled in the role of Implementation Manager for multiple transition projects, overseeing seamless execution and contributing to the successful completion of each project with a focus on efficiency and precision Show less

Melbourne Area, Australia

Responsible for implementing, testing, and certifying the fix environment for electronic trading for Charles River Development (CRD) network Clients. • Project planning and assisting in the technical implementation of new projects• Establish client connectivity between the new clients on Charles River Network• Discuss the networking requirements with Telco and Cloud server maintenance teams• Interact with customers both onsite and remotelyKey Achievements… Show more Responsible for implementing, testing, and certifying the fix environment for electronic trading for Charles River Development (CRD) network Clients. • Project planning and assisting in the technical implementation of new projects• Establish client connectivity between the new clients on Charles River Network• Discuss the networking requirements with Telco and Cloud server maintenance teams• Interact with customers both onsite and remotelyKey Achievements • Successfully navigated client-facing responsibilities, earning commendation and appreciation from clients for exceptional service and effective communication. Show less

Pune Area, India

Test Environment Management for the client Morgan Stanley• Build a vertical infrastructure support team to facilitate better environments.• Responsible to expand the services for all the applications in the business units. • Manage and deliver medium-sized development teams with high visibility.• Responsible in application sizing, breakdown, effort and resource estimation.• Prepare and assist with project documentation, scheduling, issue tracking, resource… Show more Test Environment Management for the client Morgan Stanley• Build a vertical infrastructure support team to facilitate better environments.• Responsible to expand the services for all the applications in the business units. • Manage and deliver medium-sized development teams with high visibility.• Responsible in application sizing, breakdown, effort and resource estimation.• Prepare and assist with project documentation, scheduling, issue tracking, resource management.• Conduct governance meetings and deliver governance reports to exhibit information on the schedules, risks, Quality of the service/product, Milestones etc on the monthly/quarterly basis.• Build and maintain relationships with customers, resource managers, business teams, PMO and other business partners to make sure that all areas of the testing support are properly managed.• Liaise with project stakeholders directly to define and deliver their needs.• Track, schedule and manage projects until the completion.Achievements:• Managed to fetch 75% of the application list into the services radar, which helped the client to attain economies of scale and customer satisfaction.• Managed development teams to deliver products from conception to delivery and on time.• Introduced streamlined customer needs assessment to improve communication with stakeholders.• Implemented production methodologies to improve deadline adherence and project efficiency. Show less

London, United Kingdom

Listed Derivatives Renovation for Morgan Stanley London Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.• Responsible for ensuring trading application and providing a resolution for all the issues in a timely manner.• Report the functional gaps in existing applications and suggest business process improvements.• Study and Understand Morgan Stanley… Show more Listed Derivatives Renovation for Morgan Stanley London Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.• Responsible for ensuring trading application and providing a resolution for all the issues in a timely manner.• Report the functional gaps in existing applications and suggest business process improvements.• Study and Understand Morgan Stanley customer specific business rules and practices, user requirements and preparing specifications in the area of integrated order management.• Identifying and implementing the automation of day-to-day procedures.• Manage and implement the development of a temporary webpage for the wealth Management traders.• Responsible to prioritize, meet deadlines, and add value to a project team by acting as a contributing member. Show less

New York, United States