Sharifa Kalam Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Led the successful delivery of pension product upgrade with a budget of $1M, aiming to optimize retirement income for super fund members through functional and technical enhancements to systems and processes.
• Collaborated with internal teams and external stakeholders to define the business case, project scope, objectives, and key deliverables.
• Oversaw the design and development of new features, ensuring alignment with business needs by gathering and validating… Show more Led the successful delivery of pension product upgrade with a budget of $1M, aiming to.
• Oversaw the design and development of new features, ensuring alignment with business needs by gathering and validating requirements.
• Negotiated contracts, statements of work, and maintained vendor relationships to optimize performance and service quality.
• Developed and implemented effective Mitigation Strategies to manage potential project risks, ensuring timely completion of projects

Melbourne, Victoria, Australia

• Led the implementation of regulatory changes, transitioning the aged care funding model from ACFI to AN-ACC
• Defined the scope of work, key deliverables, and milestones
• Created multiple streams of work and engaged with key stakeholders from the business
• Handled multiple commitments in a fast-paced environment while maintaining quality of work
• Collaborated with the quality and clinical team to make changes to their policies and procedures
• Worked closely with… Show more Led the implementation of regulatory changes, transitioning the aged care funding model from ACFI to AN-ACC

Australia

• Led a comprehensive program on technical transformation and process enhancements for the Home Care business, aiming to deliver a seamless continuum of care to customers. Managed a budget of $9M and executed the project.
• Managed multiple concurrent workstreams, developing comprehensive Project Plans for each and seamlessly integrating them at the program level.
• Engaged external product vendors to trial their software and algorithms in a real… Show more Led a comprehensive program on technical transformation and process enhancements for the Home Care business, aiming to.
• Engaged external product vendors to trial their software and algorithms in a real environment.
• Applied reasoning and analytical skills in decision-making processes, resulting in improved project efficiency.
• Facilitated daily Agile/Scrum and sprint ceremonies.

Melbourne, Australia

• Led the delivery of transformational change within the Home Care, Residential Aged Care and Retirement living businesses through its data insights, analytics and tools with a budget of $5M.
• Conducted thorough analysis, utilizing data-driven methodologies and advanced analytics, to identify revenue leakages, process gaps, and areas for improvement, generating valuable business insights.
• Reviewed and signed off the designs of tableau/Power BI/excel dashboards developed by the… Show more Led the delivery of transformational change within the Home Care, Residential Aged Care and Retirement living.
• Reviewed and signed off the designs of tableau/Power BI/excel dashboards developed by the Business Insights developers.
• Writing business cases to get year-on-year funding approval.
• Closing each completed initiative/opportunity by handing them over to the appropriate department for support & maintenanceKey Achievements

Melbourne, Australia

• Responsible for supporting the IT Projects, Technical implementations and application maintenance for all IT applications across wealth and banking businesses.
• Provided solutions to emerging technical issues, contributing to the advancement of the organization's products and services
• Implemented technical solutions in high-profile projects, concurrently managing systems such as the order management system (Think Folio), Trustee business system (Garradin), Digital Portals… Show more Responsible for.
• Implemented technical solutions in high-profile projects, concurrently managing systems such as the order management system (Think Folio), Trustee business system (Garradin), Digital Portals, etc.
• Provided support and maintenance for front and middle office applications in the wealth business
• Implemented changes to previously designed software to meet client demands and specifications

Melbourne Area, Australia

• Responsible for implementing, testing, and certifying the fix environment for electronic trading for Charles River Development (CRD) network Clients.
• Project planning and assisting in the technical implementation of new projects
• Establish client connectivity between the new clients on Charles River Network
• Discuss the networking requirements with Telco and Cloud server maintenance teams
• Interact with customers both onsite and remotelyKey Achievements… Show more Responsible for implementing, testing, and certifying the fix environment for electronic trading for Charles River Development (CRD) network.
• Interact with customers both onsite and remotelyKey Achievements

Pune Area, India

• Test Environment Management for the client Morgan Stanley
• Build a vertical infrastructure support team to facilitate better environments.
• Responsible to expand the services for all the applications in the business units.
• Manage and deliver medium-sized development teams with high visibility.
• Responsible in application sizing, breakdown, effort and resource estimation.
• Prepare and assist with project documentation, scheduling, issue tracking, resource… Show more Test Environment Management for the client Morgan Stanley

London, United Kingdom

• Listed Derivatives Renovation for Morgan Stanley London Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies.
• Responsible for ensuring trading application and providing a resolution for all the issues in a timely manner.
• Report the functional gaps in existing applications and suggest business process improvements.
• Study and Understand Morgan Stanley… Show more Listed Derivatives Renovation for Morgan Stanley London Provided business consulting, knowledge expertise in strategic performance management methodologies, process.
• Study and Understand Morgan Stanley customer specific business rules and practices, user requirements and preparing specifications in the area of integrated order management.
• Identifying and implementing the automation of day-to-day procedures.

New York, United States