In my role as Senior Implementation Specialist, I am charged with ensuring the quality and timeliness of project implementations and support the delivery of products for the Western and Midwest regions. I rely heavily on my background in risk management and underwriting to predict and create solutions to issues before they arise in order to entrench the timely delivery of high quality and high value technology solutions for my clients. Additional responsibilities/skill sets utilized:•Project management•Risk Management •Insurance Underwriting•Process management•Compliance and Quality Assurance•In-depth knowledge of both product and technology solutions•Develop and maintain positive client/vendor relationships at the appropriate levels•Position both client and LN for strategic development, represented by significant revenue growth •Ultimately responsible for customer/third party/vendor satisfaction•Identify gaps and recommend performance improvement •Assist in strategy planning and continuous improvement of development and project processes•Advise and consult with senior management on the appropriate use of technology•Identify key service trends•Work with sales and technology partners to identify clients' needs•Create and facilitate client/in-house training programs regarding implementations and integrations•Assessed current and future customer needs and priorities through communicating directly with customers•Conferred with project personnel to identify and resolved problems•Managed project execution to ensure adherence to budget, schedule, and scope•Scheduled and facilitate meetings related to information technology projects•Submited project deliverables, ensuring adherence to quality standardsSuccessfully completed and obtained Six Sigma Green Belt certification.

I supported Leadership and Staff by implementing the proper introduction of new products and support the delivery of existing processes. I was highly successful in developing and maintaining a strong rapport with both internal and external departments to ensure the continued success of the business unit. Areas of responsibility ranged from Project Management, process creation, QA, identifying areas of opportunity and streamlining internal policies. In addition, I'm responsible for working with the Customer Contact Centers and other business units: Compliance, Quality, Home Office Project Strategy, Knowledge Management, Product Operations, Marketing, Education, Underwriting, Accounting in collecting data, analyzing compliance reports, retooling and recommending strategies for improvement. Other activities include: •Project Management •Primary support of Outbound Sales department•Committee lead of Standup Agenda initiative•Facilitate weekly meetings with all CCC Leadership•Process creation and implementation •Investigation and research of existing processes •Compliance and Quality Assurance•Root Cause Problem Solving •Risk Mgmt Guideline SME (Subject Matter Expert)•Education Design/Delivery•Department Communication Liaison •Recommending action plans •Assist with development of agent resource content•Leadership support with focus on process sustainability and success •Support Regional processes •Continuous Improvement•Create and analyze statistical data•Redesigned and managed department social media platform for all 3 CCC sitesContinuous education and training are essential to my success in this and all future roles.

I used my training in sales, ethics, underwriting, and insurance to write profitable business for my company while minimizing any unnecessary risk. Continually recognized for my contribution in client satisfaction and efforts to create and maintain a positive, fostering work environment for my co-workers.In addition to writing business in 36 states; I supported a team of 12 specialists with guidelines and procedural knowledge, side by side coaching, and action plan recommendations. Considered by leadership to be the "go-to" person regarding policy and often supported other specialists outside of my direct department. Worked both Inbound and Outbound campaigns, piloted Outbound Sales program in Woodridge, IL. where I was a top producer for the duration of my tenure.Promoted to Business Process Analyst.

Responsible for creating and maintaining my own book of business in 6 states. Underwriting all policies to ensure they meet the company's stringent guidelines while maintaining a high rate of accuracy and survival rate. Focusing on personal lines of Property & Casualty insurance that includes auto, home, dwelling, boat, umbrella liability, flood and earthquake coverage. Received Presidents Award in 2009 for Member Satisfaction.

Served as first point of contact for clients in 22 states. Serviced exisiting book of business by making coverage changes, amending policies, answering policy/coverage related questions and cross-selling all lines of business.