Identifying and assess the training and development needs within an organization through job analysis, appraisal schemes, and regular consultation with business managers and human resources departmentsDesigning and expanding training and development programs based on the needs of the organization and the individualWorking in a team to produce programs that are satisfactory to all relevant parties in an organizationDeveloping effective induction programs and devising individual learning plansProducing training materials, aids, and presentations for in-house coursesManaging training delivery and devising a training strategy for the organizationMonitoring and reviewing the progress of trainees through questionnaires and discussions with managersEnsuring that statutory training requirements are met and evaluating training programsAmending and revising programs as necessary, in order to adapt to changes occurring in the work environmentHelping line managers and trainers solve specific training problems, either on a one-to-one basis or in groupsKeeping up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses;Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packagesResearching new technologies and methodologies in workplace learning and presenting this research.

Design and execute orientation programs for sales teamsConduct onboarding training sessions for new hiresAct as a consultant to salespeople for challenges they have on the jobAssign mentors and coaches to new sales team membersObserve how salespeople and cashiers interact with clients to identify areas of improvementDetermine training needs both for individuals and teamsOrganize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)Advise salespeople how to upsell products and servicesApply various sales training techniques (e.g. gamification, case studies, and group activities)Maintain updated records of training curriculum and material

Ensure all customer needs (Internal & External) are promptly and efficiently met. Ensure effective achievement of process implementation and process adherence. Deliver effective training as per agreed timelines.Champion the process training at all levels.Conduct process training for new hires, up-skill training for existing/new verticals/categories, or refresher training.Thorough knowledge of warehouse and distribution functioning processes.

Identifying and assess the training and development needs within an organization through job analysis, appraisal schemes, and regular consultation with business managers and human resources departmentsDesigning and expanding training and development programs based on the needs of the organization and the individualWorking in a team to produce programs that are satisfactory to all relevant parties in an organizationDeveloping effective induction programs and devising individual learning plansProducing training materials, aids, and presentations for in-house coursesManaging training delivery and devising a training strategy for the organizationMonitoring and reviewing the progress of trainees through questionnaires and discussions with managersEnsuring that statutory training requirements are met and evaluating training programsAmending and revising programs as necessary, in order to adapt to changes occurring in the work environmentHelping line managers and trainers solve specific training problems, either on a one-to-one basis or in groupsKeeping up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses;Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packagesResearching new technologies and methodologies in workplace learning and presenting this research.

Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managersDraw an overall or individualized training and development plan that addresses needs and expectationsDeploy a wide variety of training methodsConduct effective induction and orientation sessionsMonitor and evaluate training program’s effectiveness, success and ROI periodically and report on themProvide opportunities for ongoing developmentResolve any specific problems and tailor programs as necessaryMaintain a keen understanding of training trends, developments, and best practices

Recruitment - Interviews, Induction & Coordination (Internal & External)Training - Planning, Coordinating & DeliveryAnalysis & Development - Training Modules & ProgramsAudits - Quality, Customer ExperienceSupport & Coordination - Call Center, Operational vendors, Retail and Online OperationsManaging - Records, Data, Assets, Vendor, Customer Feedback & HR Admin

Take responsibility for the business performance of the restaurantAnalyze and plan restaurant sales levels and profitabilityOrganize marketing activities, such as promotional events and discount schemesPrepare reports at the end of the shift/week, including staff control, food control, and salesCreate and execute plans for department sales, profit, and staff developmentSet budgets or agree to them with senior managementCoordinate the operation of the restaurant during scheduled shiftsRecruit, train, manage and motivate staffRespond to customer queries and complaintsMeet and greet customers, organize table reservations, and offer advice about the menu and wine choicesMaintain high standards of quality control, hygiene, and health and safetyCheck stock levels, order supplies, and prepare cash drawers and petty cash.

Helping to develop the company's service, supervise staff and manage its resources.Dealing with any queries effectively and professionally.Integrating a culture of continuous improvement in all areas of business operations.Managing manpower resources effectively to make sure all business objectives are met consistently.Maintaining a clean and comfortable store environment.Following all operational procedures for cash handling, health and safety, and security to ensure the well-being of self, other staff, and customers at all times.Managing cost within the shift by controlling overtime and by identifying other unnecessary cost efficienciesConducting daily staff briefings to give feedback on key work-related issues

Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers

Greeting, assisting, and taking orders.Prepare beverages and food while ensuring safety and hygiene.Cash handling and operating the POS systemMaintaining cleanliness and restocking suppliesCollaborating with colleagues, and possessing menu knowledge. Adhering to policies and procedures ensures a safe environment.