I am working as a Senior Engineer Deskside at Pharmaceutical Technical Centre (PTC-SPG) (Subsidiary of Zydus Cadila)Responsibility Include: Assembling and Maintenance of Desktop and Printer Hardware. Detecting and Resolving critical Hardware failure. Backup And Restore All Backup. Maintaining all Hardware stock. Configuration Microsoft outlook, Lotus mail and Thunderbird(Zimbra) Managing desktop related problems like software installation, Configuration, maintenance and Support in Hardware & OS Installation. Installing various Windows and anti-virus products and other applications Printer installation and troubleshooting Understand and fulfill user’s requirements and achieve user’s satisfaction.

1 Year of experience as a Customer Support Engineer at Cadila Healthcare Ltd.Responsibility Include:-Installation and configurations of various kind of Operating systems and softwares.Install and troubleshooting Peripherals Devices like Printers, Scanner. Modem, etc.Responsible to provide on site support for Computer Hardware and software.

4 years of experience as a Support Engineer at Zydus Wellness Ltd. Moraiya, Ta.Sanand, Dist. Ahmedabad. Since July 2007 to March 2012.Responsibility Include:Maintenance of Desktop Hardware.Detecting and Resolving Hardware failure.Maintaining all Hardware stock.Managing desktop related problems like software installation,Configuration, maintenance and Support in Hardware & OS Installation.