- Responsible for assisting customers with technical issues or questions relating to Apple hardware or software devices.- Handling customer technical support cases.- Staying up-to-date on company products and how they work in order to best help customers with their questions. - Troubleshoot on IOS, watchOS, iPadOS, tvOS.- Maintain focus and composure while solving issues.- Excellent time management in a fast paced environment- Success in team environment, demonstrating shared responsibility and accountability with other team members.- Developing strong, positive relationship with Apple customers to provide the best possible solution and experience.

Duties and responsibilities:Brands – Logitech, Edifier, Ugreen, Philips Gaming Monitors• Manage and grow retail sales accounts• Ensure company branding and physical working spaces meet and exceed company presentation standards• Manage inventories and stock level across the stores in UAE, keeping detailed records of sales and advising management on ordering where necessary• Generate and share comprehensive and detailed reports about team performance, mission-related objectives and deadlines• Conduct team meetings to share best practices and develop strategies to promote team member adherence to company regulations • Asist management with hiring processes and new team member training• Maintain PR and ensure retailers are trained on brand products • Listen to team members’ feedback and resolve any issues or conflicts

- Implemented corporate visual standards via planogram updates, emails, and verbal feedback- Collaborated with merchandising, sales management, operations, and signing and pricing teams to ensure accuracy of promotional presentations, key item placement, trend statements, and sale event setups- Restructured overall store layout and merchandising standards to improve brand image and increase sales- Maintained stock inventories and increased overall product availability in different retail stores- Acted as departmental liaison in absence of department manager- Trained and managed new employees with products and created training documents for new employees helping progress the company recruitment process and increase sales- Introduced gamification techniques to the team to motivate and build rapport

Duties and responsibilities:• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.• Reassure customers when delivering product diagnoses and potential solutions.• Can set the standard for Apple’s unique style of service through words and action.• Having strong people skills — approachable, a good listener, and empathetic.• Demonstrated proficiency in technology and the ability to quickly learn about new products.• Maintaining relationships with the customers that are built on trust and encouraging the team to follow the example.

Duties and responsibilities:• Responsible for driving through of all Microsoft products in key store Sharaf DG, through execution of Microsoft’s Retail Marketing Programs• Responsible for in-store trainings of Microsoft Surface, Windows, Xbox, Office and PCA accessories• Collecting data on sales, stock, competition etc. and converting it to business intelligence for Management reviews through bi weekly Channel visibility report• Coordinating the marketing execution of all new launches of Microsoft products in retail and ensuring Brand Visibility through POS Execution, in-store Activations and Demo tool deployment• Evaluating competitor activity and developing appropriate responses• Partnering with the Distributors of Microsoft’s products on inventory management, Customer escalations and driving Joint marketing programs