I have experience across client service, sales, event management, and social media. At Herxaware, I handled client accounts, solved transaction issues, and improved satisfaction. As a Sales Executive at Scenetele, I promoted credit card products, and at Kidiverse, I coordinated events. I used to manage social media content at Mishtichic, driving engagement and brand awareness. I'm skilled in communication, problem-solving, and advanced Excel, with a certification in Digital Marketing.
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Social Media InternMishtichic May 2024 - Sep 2024Create, curate, and manage engaging content across various social media platforms (e.g., Instagram, Facebook etc) to build brand awareness, engage with followers, and drive website traffic.Interact with customers through social media channels and online platforms, responding to inquiries, addressing concerns, and fostering a positive online community.Stay updated on fashion trends, industry developments, and social media best practices to ensure the brand remains relevant and competitive in the market.
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ExecutiveHerxaware Dec 2022 - Apr 2024Providing expert assistance to Clients via phone, email, and chat, addressing inquiries about account management, transaction issues, and payment processing.Utilize advanced troubleshooting techniques to resolve complex problems related to payment transactions, account security, and service functionality, ensuring accurate and timely solutions while minimizing customer frustration.Facilitate seamless account setup, modifications, and maintenance, including managing password resets, profile updates, and transaction disputes, while adhering to privacy and data protection protocols.Collect and analyze customer feedback to identify trends and areas for improvement, providing actionable insights to enhance service quality and contribute to strategic initiatives aimed at increasing customer satisfaction.
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Sales ExecutiveScenetele Company Oct 2021 - Nov 2022Develop and execute targeted sales strategies to promote credit card products, effectively reaching and engaging potential customers through various channels, including phone and email.Conduct in-depth consultations with prospective clients to understand their financial needs and goals, providing tailored recommendations on credit card options that best suit their requirements.Build and maintain strong relationships with clients, providing exceptional service throughout the sales cycle and following up to ensure customer satisfaction and retention. Continuously monitor industry trends, competitor activities, and market conditions to stay informed about emerging opportunities and challenges, providing actionable insights to refine sales approaches and enhance competitive positioning. Supervise and coordinate with park staff, including event coordinators, attendants, and support teams, to ensure smooth operation and execution of events, addressing any issues that arise promptly and effectively. Deliver exceptional customer service by addressing client inquiries, resolving any concerns, and ensuring that all guests have a positive and enjoyable experience throughout their visit. Collect and analyze client feedback and event performance metrics to identify areas for improvement, implement enhancements, and continuously refine event offerings to better meet client expectations
Sharik Shaikh Education Details
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Cgpi: 7.98 -
Mspm College, KhargharHigher Secondary School
Frequently Asked Questions about Sharik Shaikh
What schools did Sharik Shaikh attend?
Sharik Shaikh attended Mumbai University Mumbai, Mspm College, Kharghar.
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