• Provide program support for energy efficiency incentive programs• Recruit and advise energy efficiency program participants• Process and track energy efficiency program applications• Focus on operational efficiencies and quality control• Build relationships with industry partnersAbout TRCA pioneer in groundbreaking scientific and engineering developments since the 1960s, TRC is a national engineering, consulting and construction management firm providing integrated services to the power, oil and gas, environmental and infrastructure markets. We serve a broad range of clients in government and industry, implementing complex projects from initial concept to operations. TRC has over 5,000 technical professionals and support personnel at more than 120 offices throughout the U.S. Our clients depend on TRC’s multidisciplinary teams to design solutions to their toughest business challenges in the energy, environmental and infrastructure markets. Our Mission: We understand our clients’ goals, and embrace them as our own, applying creativity, experience, integrity and dedication to deliver superior solutions to the world’s energy, environment and infrastructure challenges. Our Vision: We will solve the challenges of making the Earth a better place to live — community by community.

• Redesigned a capital fund raising campaign, raising over $250,000 in 6 months, a threefold increase from the four previous branch library capital campaigns• Modernized annual giving campaigns, doubling the number of monthly recurring donors• Collaborated with external web developers to create a new website to improve the donor experience on desktop and mobile devices; brought the administration of the website in-house to reduce website management costs by 45%• Researched, analyzed and implemented IT upgrades, both hardware and software, to enable secure shared workspaces with access from anywhere• Organized board meetings, prepared materials and maintained records; planned and executed donor recognition events

• Develop and deliver customizable half-day to multi-day Applied Project Management Techniques Workshop (Sample agenda shown below)

• Achieved over 95% renewal on support & maintenance contracts• Generated software licenses for customers; worked with sales and directly with customers to ensure ease of software installation and upgrades, which resulted in up-sell opportunities• Managed major office expansion project, including relocation logistics, that doubled the size of the office space that finished on time and under budget• Administered Salesforce.com, including managing customization projects which improved customer relationships through increased efficiencies and data accuracy• Managed the benefits enrollment process for all employees and conducted new hire orientations • Developed beneficial vendor relationships, resulting in improved operational efficiencies and cost savings for the company

• Developed and managed a successful cross-site international support project• Successfully managed multiple teams of support engineers located in Canada and the US• Managed major account relationships and escalations with Fortune 500 customers

• Managed general operations & IT reporting directly to the Executive Leadership of the organization• Negotiated office supplier contracts• Recommended and implemented new procedures to reduce operating costs and increase efficiencies, while maintaining a high quality of service• Managed AP/AR using Quickbooks• Membership database administrator