Assistant Team Lead
Current Self-pay escalations Responsible for self-pay aging for major physician group Responsible for reducing the aging by working High Priority – High dollar patient accounts Periodic review, analyze & strategize on high balance accounts Interact with client on a daily basis on issue accounts Responsible for On Job training of New Recruits and do random quality audit Take Escalated calls to resolve Complicated & Irate patient calls Participate in regular weekly meetings to communicate changes, improvements, and results of the team.