Collaborates with the Crisis Clinical Team (Physicians, Nursing, and Behavioral Health Technicians) to engage, monitor and communicate with the individual ensuring that safety is maintained while meeting the individual’s needs and aiding persons with a Serious Mental Illness.Educates families and caregivers about wellness and the principles of the individual’s recovery process and outpatient resources.Provides community resource information and performs referral and liaison activities as necessary to ensure the person’s success in returning to the community.Advising and aiding persons with a Serious Mental Illness regarding their rights.Documents all services and significant individual interactions in the electronic health record.

Participate in the organizational development process to assure alignment with the strategic plan of Easterseals Blake Foundation to include; workforce assessments to set performance indicators and develop a performance management system that support the desired organizational behaviors and conduct.Develop an effective recruiting and selection strategy for open career opportunities to include; designing a selection procedure to ensure adherence to all employment laws while recruiting top talent for the agency.Management of compensation and benefits administration for the agency to include benefit surveys, negotiation with Third Party Administrators, and ensuring accuracy of salary slotting for new and current positions.Develop and conduct training program for all levels of management.Electronic tracking of specialized training/crediations for direct support staff and behavioral health professionals.Conduct investigations into all employee complaints.

Serves as a “one stop shop” for all human resources related issues for over 250 officers in southern AZ region which includes Douglas, Nogales, Yuma, Casa Grande and Tucson. Advise the branch managers on the resolution of employee relations and security officer corrective action reports. Successfully meet all recruiting goals for security officer positions for the Tucson Branch.Investigate allegations of harassment, discrimination, and improper conduct. Responsible for reporting and managing workers’ compensation claims to include OSHA reporting and assist worker’s compensation carrier with all officer related claims.

Organization restructure within the call center and field operations Employee relations issues in the call center and field operations addressed within 48 hoursAddress all OSHA/worker's comp issues complaints in the Call Center and the Field OperationsDevelop, coordinate and conduct a Call Center Leadership programDevelop, train and coordinate the performance review and salary administration program

Maintained, proposed and developed personnel policies and procedures Benefits Administration to include vendor/broker relationshipsSuccessful transit of the payroll and H.R. systems from an external vendor to an internal process.Developed a new compensation and performance review programs Developed a new and cost effective recruiting program Developed and presented to the board of directors the Human Resources metricsSuccessfully conducted all investigations related to Human Resource issues

Established a network with strategic partners that enabled a growth in sales. Was an active member of a variety of networking programs in the Orlando AreaProvided a consultant approach with all potential clients by understanding their need(s) and provided a proposal based on that need(s). Projects included; developing company handbooks; job descriptions; unemployment claims; ergo evaluations and processing weekly and bi-weekly payroll.Some clients included; Taylor Corporation, ServPro, Remax and small local restaurants.

Collaborated with senior members of the Taylor Human Resources team to ensure compliance of all HR guidelines and processes’Responsible for management of human resources personnel in five U.S. locationsStreamlined the recruiting process including the implementation of the applicant tracking systemDeveloped and conduct training programs for leadership staff Advised executive management related to succession plans, employee engagement strategies, employee communication plan, performance management and compensation planGuided human resources personnel on compliance and policy administrationProvided consultation and leadership support of organizational effectiveness efforts Work with leadership on involuntary turnover strategies

Supported change management efforts necessary for company reduction in-force effortsImplemented and facilitated a full menu of career development programsGenerated, and analyzed reports including absenteeism, turnover, exit interviewsFilled all OSHA/safetyand Equal Opportunity reportsProactively identified opportunities to educate line management Identified and recruited top talent and developed the Co-Op Program with UCF for the Orlando SiteInterpreted business policy and regulatory requirements and provided training to HR team Ensured workplace safety and managed ergonomic program Advised managers in areas of employee development, succession planning, change management, performance management and evaluation, conflict resolution, and strategic staffing

Designed employee new hire orientation process for CSC client’s unique environment (Raytheon)Sourced and recruited candidates for a variety if technical positionsUsed recruiting skills to find niche pools of qualified applicants for hard-to-fill positionsAttended job fairs in the local Tucson areaImplemented alternative work week schedules while adhering to California wage and hour rulesProvided benefits support - open enrollment management and tuition reimbursement programAssisted Human Resources Manager with performance management administration