Senior Instructional Designer
CurrentResponsible for online course creation to support client-facing teams• Work with subject matter experts to determine the efficiency of the course designs• Conduct research and collaborate with subject matter experts to determine goals for the requested training• Conduct skills gap analyses to identify areas of improvement for the online courses• Create learnings using different delivery methods and ensure all types of learners are accounted for• Create and document best practices and standard operating procedures for our internal team• Ensure adequate tracking/metrics of training to measure the impact• Manage and update content in learning management system for sales and customer support