Shari C. Email and Phone Number

• Provide comprehensive IT support services to a diverse client base, including small businesses, startups, and individual clients. • Specialize in network troubleshooting and maintenance, ensuring optimal performance and minimal downtime for clients. • Currently pursuing CompTIA certification to enhance expertise and stay updated with industry standards. • Implemented proactive maintenance strategies, reducing client downtime by 30% through regular system checks and updates. • Offer specialized support for gaming setups, optimizing performance, reducing lag, and ensuring secure configurations. • Successfully managed multiple projects simultaneously, delivering solutions on time and within budget. • Led a project to migrate a small business to a cloud-based infrastructure, improving data accessibility and reducing IT costs by 20%. • Developed and implemented a cybersecurity plan for a client, resulting in a 50% decrease in security incidents. • Trained clients on best practices for IT security and network management, enhancing their self-sufficiency and reducing support requests by 25%. • Conducted hardware and software installations and upgrades, ensuring compatibility and improved system performance.