Supporting all IT systems and requests for multiple internal business groups, including Corporate Security, Safety, Regulatory Compliance, BCER and Flight Ops.

• Manage IT projects for the Technical Operations & Corporate Products teams following the PMP Process and JetBlue’s corporate Change Management process. • Work with IT Managers to create roadmaps and resource plans for upcoming years.• As part of a larger Data Center Migration, managed the move of the first applications out of the existing data center into the new Primary and DR datacenters which included working with Verizon to build out the infrastructure & networks, documenting and setting standards and benchmarks for all other critical applications to follow. • Created Business Cases for over a dozen large scale projects.• Create and manage project plans, resource plans, communication plans.• Conduct Steering Committee meetings with IT and Operational Leadership for visibility, escalation etc. • Cost analysis, forecasting and manage budgets throughout project life cycle. • Post deployment support including creating Knowledge Base Articles, Runbooks and Service Catalogues for Tier 1 and 2 Help Desk.• Supported the opening of international maintenance stations from an IT perspective including design and installation of the data networks, corporate wifi, as well as installing end-user hardware and end-user training. • Coordinated and managed the discovery project and design for corporate wireless networks for all TechOps spaces across 15 Maintenance Stations.

• Managed telecom group who provided technical support, trouble shooting and training for 9 offices internationally • Managed converged VoIP network for over 1,500 employees across 9 international offices• Moved the S8730 servers with G650 Gateways, Modular Messaging and adjunct servers out of headquarters into a 24/7 manned datacenter for stability, including re-IPing the entire telecom network• Relocated the backup data center from Elmsford, NY to Houston, TX for region diversification• Personally upgraded and patched GWs, PBX &Voicemail servers, and all adjunct Telecom systems • Implemented, installed and programmed Avaya PBXs for newly acquired offices, such as Paris/Kansas City• Integrated the Avaya S8730 PBX with OCS 2007 R2 via an Avaya AES server for Remote Call Control • Designed, programmed and installed a Call Center with reporting for the firms Help Desk leading to a better understanding of staffing needs and better support for employees.

• Managed entire projects to provide a turnkey Telecommunications system to our clients• Gathered database information for programming of phone and voicemail systems for Fortune 500’s• Worked with Business User to design custom Call Center solutions for their business• Programmed Avaya PBX’s including Avaya 8300, 8400, 8500, 8700• Implemented Call Center call flow with Vector writing using ASA, Provision and CMS• Programmed Digital and VoIP Phones including 4600, 9600, 2400, 5400, 6400, 4400 series phones• Programmed Intuity Audix Voicemail; perform changes on existing Modular Messaging Voicemail• Documented all aspects of PBX programming and call center design using Visio and Excel for clients