Office Manager
Mclean And Associates Of South Fl, Pa
Pembroke Pines, Florida, United States
- Recruited, hired, and trained a 13-member team for insurance verification, customer service, and collections in a fast-paced office; authored an operations and employee manual
- Led key HR functions including pre-interviewing, recruiting, onboarding, training, benefits enrollment, performance management, and conflict resolution
- Managed daily office operations, production schedules, claims processing, and end-of-day and monthly close; generated more than $50,000 in treatment plan sales per quarter
- Notable Accomplishment: Revamped billing and insurance processes, reducing errors by 70%