▪ Effectively managing more than 27 corporate global digital properties in a highly collaborative environment while closely working with cross functional, multinational stakeholders to continuously improving business/web strategies, performance, SEO, UI/UX and delivering projects.▪ Leading the website development projects in an agile environment from inception to completion following the best practice from web project management.▪ Ensured successful, timely and within budget; development and implementation of more than 17 ecommerce and digital websites projects (and counting); managing the entire development process from start to finish, including project planning, team coordination, budgeting, and client communication.▪ Expertly managing, mentoring multinational team, which includes full stack developers, designers, social media specialist, vendors, domain, and hosting providers.▪ Liaison between leadership, IT and Marketing for all web/ digital related issues, project status on regular basis for smooth reporting and updates.

▪ Strategized and smoothly migrated all (previously scattered) websites under single management to ensure systematic, organized management to ensure continuous improvement, security, and business continuity.▪ Working closely with marketing manager to monitor and audit websites via various web tools such as Google Analytics, Google Search Console, GTMetrix, SEMRUSH, Heatmaps and other tools to constantly improve web presence, performance, security, and design (UI/UX). ▪ Completely re-strategized and implemented issue/ task management process, which has vastly increased the efficiency of tracking issues and problem resolution from all the subsidiaries globally.

• Effectively managed eight brand websites (WordPress built) by proficiently maintaining, updating and troubleshooting all sites in a timely and organized manner• Maintained and updated custom functionalities based on business requirement • Re-strategized the problem resolution policies which resulted in 80% decrease in monthly technical expenses by identifying, prioritizing and implementing in-house solutions • Lead the complete analyses of current websites; suggested strategies and solutions which speeded up the websites considerably (on average 10 points increase - Google Insight)• Managed all contents going in and out of the website making sure to have only high quality, up to date, web optimized and standardized contents are published• Documented technical roadmap for the development of new WordPress websites based on AWS, custom themes, flexible ACF layouts in accordance with E-commerce, SEO and social media requirements • Collaborated with SEO team and administered Google SEO suite, hot jar (heat maps), MailChimp, Salesforce Pardot and other social media tools

• Increased web user base considerably by successfully transforming the websites to responsive, platform independent web solutions• Successfully managed, developed and deployed WordPress/ Woo- commerce website - gopoze.com and integrated with AWS (EC2, S3, IAM, E.t.c), SAP, Paypal, shipping modules (FedEx, Purolator) and other e-com modules• Developed and deployed custom functionalities on all e-commerce and marketing websites• Administered both b2b and b2c web platforms while proactively monitored websites, hosts, integration apps, SEO and e-commerce to avoid any downtime and maximize user experience• Collaborated with SEO teams (internal and external) to maintain Google rankings, strategize marketing campaigns to maximize SEO ranking and improve conversion rates• Recommended and collaborated closely with marketing team to implement and monitor heat mapping tool (hotjar), SEO (SEMRush), Google Analytics for better design/ social media strategies • Maintained all web contents (including products) making sure, they are optimized and standardized • Slashed web ordering time by 50% by enhancing and integrating e-commerce web apps to enterprise system (SAP) • Managed day to day tasks and upgraded the corporate websites (backend and frontend) while working closely with marketing and other business teams

• Brought designer’s perspective into reality by developing fully responsive, platform independent, pixel-perfect front ends using custom themes, media queries, and CSS animations• Enhanced client’s experiences by designing, developing customized editable backend in WordPress with Advance Custom Fields (ACF), custom themes, plugins and APIs• Teamed up closely with designer’s and business analysts to provide developer’s insights and limitation for all stages of the project • Worked on enhancement and upgrading existing websites as per the client’s requirements• Maintained SEO, Google Webmaster Tools, Google Map API for various websites

• Consulted and advised on development platform based on client’s requirements, project timelines, size and design specifications• Designed and developed front and back-end modules, databases• Interpreted graphic visual or interaction designs in HTML5, CSS3, jQuery and JavaScript

• Partnered with multi-functional IT teams to plan, manage and control projects• Tracked project risk/ issues by maintaining strong follow ups and managing RBC’s risk tracking application solving almost 90% of issues on-time• Contributed to the project technically by applying technical/ business knowledge to speed up project plan and deployment

Reporting to the Head - IT Strategic Planning Wing. Oversaw a team of 5 professionals with projects of USD 200K to over 1 Million - Devised strategies with focus on ITSM through analysis of business needs, gaps, competition, vendors, future requirements and advancements in technology to drive business for the bank - Developed and presented business cases, cost estimations and schedules for senior management buy ins and approvals- Led the team to develop project management plans to achieve project objectives- Designed human resource management plans - Identified, mitigated risks and resolved conflicts- Formulated communication plans for proper escalation of progress, risk, issues, performance and change reports to stakeholders, CCB and project steering committee- Organized project team to manage vendors, contracts, SLAs, prepare technical RFPs with SMEs and follow up with the procurement Projects:• TIER III Data Center Project – The USD 6.185M data center guarantees up time of 99.82 % of all IT resources with state of art technology, security, power, cooling and management systems.• IT DR Site Outsourcing Project with IBM – From initiation of USD 1 M plus project to successful implementation at IT DR at IBM data center. All banking applications were replicated at IBM BCRS site to ensure seamless operation.• BCP Work Area Site Project – Initiated and managed development of IT infrastructure for Business Continuity – Work Area Site. The project increased up time and productivity of bank.• Information System Strategic Plan (ISSP) – Directed 5 years ISSP document including complete analysis of all IT sectors and projects. All of the above mentioned projects materialized due to the ISSP document. • 140 Agents Call Center Project – From development of technical RFP to successful deployment of USD 3M project. The call center gave an competitive advantage, improved services, increase business and reduced complains resolution time by 70%.

Reporting to the Technical Project Manager - PMO (Technical liaison for PMO, business and IT)• Acted as a liaison between IT and business to analyze business requirements, document BRD and recommended solutions• Performed requirement gathering techniques to identify business need• Applied IT experience to gather requirements, identify gaps and potential risks to develop business, use cases, story boards and functional process flows• Maintained and updated change request forms and developed presentation for CCBProjects Internet Banking Project (FIS - Profile Direct) • Performed competition analysis and worked with business counterparts to understand banking processes and gather business requirement and develop technical documentations• Developed detailed functional flow diagrams covering all aspects, such as, logging in, banking, security requirements, mobile and utility bill payments for both internal and external customers.NBP Website Revamp Project• Performed analysis to gather requirement and gaps from business counterparts and developed technical documentations, story boards and prototypes• Presented and obtained approvals from senior management and worked with systems and hosting teams for development of the website as per the business requirements

Reporting to the Head - Enterprise Services, Infrastructure Division. Oversaw a team of 6 junior administrators with projects of under USD 500K- Managed area specific, internal projects - As a proactive approach, gathered requirements from all business groups on regular basis to enhance the system and improve services for over 6000 users base infrastructure- Ensured that data center and systems (banking applications, enterprise solutions, operating systems, servers, networks and related hardware equipments) are updated and running efficiently- Analyzed reports from BMS, NMS and other management tools for identifying issues and risks - Managed vendors, maintained inventory, SLAs, licensing and monitored vendor performance for future references, escalation of complains and issues- Headed a team of six administrators for domain(AD), email (MS Exchange), web (MS ISI), end point security (Symantec EPM), email gateway (Symantec Mail Security) and SWIFT Banking- Trained IT support teams, representatives and administrators at other IT Centers across countryProjects • Restructuring of Domain and Email Infrastructure - Redesigned domain/ email infrastructure, re-sized hardware and reduced sites from nine to three, resulting in reduction of issues and complains by 40% and decreasing cost of administration, travel and bandwidth usage up to 30%. • Domain and Email Expansion Project - Designed infrastructure and technical plan for increasing domain and email usage in the bank. Planned and headed the awareness and training session to senior management and IT representatives of 29 cities.

Reporting to Senior System Administrator, Infrastructure Wing. • Ensured that IT servers, operating systems, networks and related hardware equipment are functional, updated and running efficiently• Provided on-call support to users along with administrative support to IT staff at regional offices• Managed web server and web hosting for bank's website for Internet and Intranet such as utility websites and Outlook Web Access• Maintained inventory for computer equipment. Installed and configured the computer and accessoriesEnvironments: Windows Server, Active Directory, Exchange Server 2003/2010, Symantec EPM, Symantec Mail Security), Trend Micro Security Suite, SWIFT Net Link/ Alliance, MS IIS 2003, MS Visio, Macromedia Dream Weaver and HTML 4.0.