Sharla Wilson Email and Phone Number

• Customer Satisfaction• Retention & Loyalty Growth • Gross Opportunities • Training • Marketing • Project/Task Management• Brand Standard Adherence• NHTSA/ Tread Act Reporting

Acura Sales Division• Data Presentation & Analysis• Budget Management• Vendor Relations • Meeting & Event Planning • Design, Tracking, & Execution of Sales Incentive Competitions • SOX Compliance • SAP Procurement • SAP BI

Technical Training Center- Parts & Service Division• Honda & Acura Technician Enrollments• Prep & Support Weekly Classes of 8-14 technicians • Field Communications• Technical Team Support

• Make travel arrangements.• File insurance claims for injured athletes.• Deliver certificate of insurance to field supervisor/coordinator.• Confirm location availability for scheduling events

• Answer phones.• Greet, sign-in and prep patients for appointments.• Take payment and prepare deposits.• Order supplies.• Post payment from insurance companies.• Dispute patient bills and explanation of benefits.• Verify patient primary and secondary insurances.• Create employee training manual, train new employees.• Research, update and keep abreast of the constant changes to insurance companies and the healthcare systems. • Analyze and provide daily Excel logs of patient count, insurance reimbursements, and other financial activity. • Balance bill patients. • Resolve customer complaints or answer customers' questions regarding policies and procedures.• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.• Develop or update procedures, policies, or standards.

• Conduct first and second interviews• Make hiring decisions/extend job offers (30-200 people per week)• Send and verify credit and background checks as well as ensuring potential employees adhere to the company drug screening standards• Fill training classes while meeting and exceeding quotas set by clients• Verify employment• Prep 30-200 employees for training classes one to two times per week• Enter and track new hires using the Oracle HRMS suite• Recruit for general call center positions as well as various levels of management, IT, HR and operations positions as they open up• Source for candidates via company email, resumes online, faxes as well as setting up and attending job fairs internally and in the community• Network from internal employees; offer incentives for referrals

• Build and maintain relationships with a database of up to 300 independent consultants on an international level• Conduct interviews• Set consultants up for phone interviews with clients• Extend job offers• Work out W2 or Corp to Corp contracts between consultants, clients and sometimes third parties• Responsible for ensuring consultants turn in their signed time sheets• Speak with client managers on an international basis in regards to specific job training• Submit resumes to client managers, discuss and transmit feedback to consultants and other recruiters/account managers• Conduct weekly database audits to ensure quality