Sharla Heiser Email & Phone Number

Telecommute

[PROMOTION]• Reviewing transcription files for adherence to company and client special standards, grammar, spelling, and overall accuracy• Resolving transcriber notes and comments pertaining to project components• Researching special terms and information necessary to ensure all information is complete and accurate

Telecommute

[INITIAL HIRING POSITION]• Timecoded transcription of video and audio-only files, including reviewing and editing computer-generated speech-to-text transcriptions• Experience transcribing doctoral university lectures, business meetings, seminars, software tutorials, special topic presentations, and more• Extensive experience with verbatim transcription, light editing of speech for ease of readability, as well as for-TV subtitling and audio description*HIGHLIGHTS*• Consistent high marks and positive reviews from internal quality audits• Ability to quickly and accurately complete jobs of higher difficulty due to ease of understanding a wide range of accents and slang, as well as application of excellent Google sleuthing abilities

Phoenix, Arizona Area

[PROMOTION] • High volume project delegation, workflow monitoring to ensure deadlines are met• Appropriate and ability-sensitive scheduling of work for transcribers• Quickly and efficiently adjusting scheduling assignments to account for priority shifts and time-sensitive projects• Training of new employees, and generation of helpful how-to documents for newbies• Design, generation, and regular maintenance of project-related information/data sheets• Upkeep of employee and project progress logs• Reviewing transcription files for adherence to company and client special standards, grammar, spelling, and overall accuracy• Troubleshooting and providing support to in-office and at-home employees*HIGHLIGHTS*• Hand picked for quality control management over more senior transcribers for exceptional sensitivity to detail and strong management potential• Implemented manager chat solution to improve internal communication efforts• Many positive comments from coworkers and clients alike for being helpful, resourceful, and friendly

Phoenix, Arizona Area

[INITIAL HIRING POSITION] • Timecoded transcription of video, audio-only, and full TV episodes, documentaries, and other productions dealing with medical, financial, legal, and cultural topics• Extensive experience with verbatim, clean read, and as-broadcast transcription styles*HIGHLIGHTS*• Management placed all newbies next to me to help train them throughout the day• Part of the unofficial "A Team," the few transcriptionists always called in over others when there was less work to be done

Phoenix, Arizona Area

[PROMOTION] [PERMANENT POSITION]• Sales floor organization and inventory management, including annual inventory• Inventory processing and distribution, including defective inventory• Efficient and creative storage and floor display organization solutions• Stock room upkeep and continuous reorganization to account for new products*HIGHLIGHTS*• "Stolen" from cashier position into merchandising for excellent initiative and organizational skills• Hand picked and trusted by management to be solely in charge of upkeep and innovation in three separate merchandising areas (gift merchandise, books + magazines, Hallmark cards)

Phoenix, Arizona Area

[INITIAL HIRING POSITION] [SEASONAL HIRE + REHIRE]• High volume cash and credit transactions, including returns• Responsibility and accountability for daily till*HIGHLIGHTS*• Called back by management to work additional seasonal positions following excellent work performance

Phoenix, Arizona Area

• Friendly and personalized customer service in person and by phone• Met and exceeded daily sales goals for promotional items and paid memberships*HIGHLIGHTS*• Mentioned in several monthly company newsletters for excellent feedback from customer experience surveys regarding helpfulness and overall customer satisfaction• Always the first to be called by management when a shift needed filling, both at home location and from other neighboring stores

Japanese Language And Literature

Extensive kanji derivation; word-for-word translations of complex passages of Japanese literature including poetry, biographies.

Associate Of Arts (A.A.), Japanese Language And Literature

Japanese language presentations, word-for-word translation of multiple passages of Japanese literature.