Sharleen Yan Email & Phone Number

Canada

Vancouver, British Columbia, Canada

• Lead and conduct comprehensive user research and usability testing across multiple projects, while serving as the primary designer in communication with stakeholders, resulting in actionable insights driving data-informed design decisions.• Craft concept strategies aligning business objectives with user experience, driving solutions that tackle both business and user problems, yielding tangible outcomes.• Drive the creation and iteration of wireframes, mockups, and… Show more • Lead and conduct comprehensive user research and usability testing across multiple projects, while serving as the primary designer in communication with stakeholders, resulting in actionable insights driving data-informed design decisions.• Craft concept strategies aligning business objectives with user experience, driving solutions that tackle both business and user problems, yielding tangible outcomes.• Drive the creation and iteration of wireframes, mockups, and prototypes, actively conducting QA to ensure the seamless translation of high-level product concepts into impactful product design.• Collaborate closely with product management and developer teams in a dynamic environment, advocating for user needs, ensuring user-centric and feasible design solutions, and actively participating in brainstorming sessions and design critiques to drive product innovation.• Lead the presentation of research findings and design solutions to stakeholders across multiple projects, facilitating alignment between design decisions and business objectives, and fostering collaborative decision-making process. Show less

Vancouver, British Columbia, Canada

• Achieved a remarkable 205% increase in customer satisfaction by exceeding their needs, enhancing client satisfaction and loyalty through customer-centric initiatives, and utilizing empathy and proactive business strategies.• Led and presented business proposals and sales deliverables to stakeholders, establishing strong vendor relationships and serving as a liaison between internal teams and external stakeholders for effective communication and goal alignment.• Strategized… Show more • Achieved a remarkable 205% increase in customer satisfaction by exceeding their needs, enhancing client satisfaction and loyalty through customer-centric initiatives, and utilizing empathy and proactive business strategies.• Led and presented business proposals and sales deliverables to stakeholders, establishing strong vendor relationships and serving as a liaison between internal teams and external stakeholders for effective communication and goal alignment.• Strategized and executed business sales plans in collaboration with cross-functional teams, leveraging in-depth market research and analysis to achieve sales growth and optimize product propositioning for enhanced market penetration. Show less

Vancouver, British Columbia, Canada

• Designed social media marketing posts to campaign new product launches and seasonal promotions, which increased cross-departmental sales and average sell-through rate by 80%.• Established rapport with brand vendors and emphathized with clients to ensure their needs and concerns were addressed and product quality was assured.• Proposed brand business plans, analyzed sales data, and communicated customer feedback to stakeholders.

Vancouver, British Columbia, Canada

North Vancouver

• Provided comprehensive administrative support to bookkeepers and accountants, facilitating smooth workflow processes.• Assisted with data entry, documentation, and record-keeping tasks to maintain accurate administrative and client records.• Designed and enhanced both paper and digital filing systems, optimizing organization and accessibility of documents.

Bachelor Of Arts - Ba, Political Science Major, Asian Studies Minor

Activities and Societies: UBC Japanese Open House (help to provide food and beverage for the visitors)Hi! Hangeul Campaign (SNS update.

Exchange Student With Scholarship, Political Science And Asian Studies

Exchange student with scholarship

Graphic Design