Sharleen Zhang Email & Phone Number

Toronto, Canada Area

• Part of SimCorp Dimension operational management with focus on efficiency and continuous improvement using ITSM and ITIL standards• Establish and maintain long-term relationship with clients and actively improve customer satisfaction • Troubleshoot and resolve inquiries on network and functionality of SimCorp Dimension by meeting client’s service level agreement from initiation to close• Ensuring operational planning is following the agreed strategy and alignment of resources to strategic priorities.

Toronto, Canada Area

Toronto, Canada Area

• Participated in developing functional and non-functional requirements, for testing, training and implementation applications• Provided front, middle and back office support service on Trading floor• Drove various initiatives (bug fixes and enhancements) and collaborating with other teams (FX Business and Technology teams) to: o Troubleshoot, identify, assess root causes and alternative solutions o Business, technical requirements and testing

Gatineau, Quebec

• Focused on information management/information technology in supporting of the government of Canada’s Chemicals Management Plan• IM/IT needs and specifications for application development• Assisted in testing and running (QA, QC and Production Environments)• Assisted with system administration and client services such as tracking work items, updating training/guidance materials for system users.

370 King Street, West

• Prepared and completed Transfer Pricing Documentation for regulation purpose• Led team of 4 members through setup and testing of AX in various environments for the treasury department• Developed coded macros models to automate pre-determined results (Financial Reports such as Weekly Cash Flow Forecast)• Provided solutions and resolved the relative treasury/tax issues