Organized, developed, and directed quality activities for patients, ensuring that their recreational, physical, intellectual, spiritual, and social needs are met in accordance with laws and regulations. Developed patient care plans.Conducted/Attended/participated in continuing education programs. Maintained confidentiality of all proprietary/confidential information.Maintained/Scheduled Transportation for appointments. Received the “Whatever it Takes and Then Some” Award 2016.

Assisted patients with daily functions including bathing, oral hygiene, grooming, feeding and elimination. Ensured safety and well-being of patients. Completed all daily living tasks to enhance the quality of life of elderly patients. Assisted patient to/from appointments.​ Obtained household supplies and ran daily errands.

Properly distributed incoming mail. Directed and engaged recreational activities such as games and puzzles. Door to door promoting business to potentially obtain new clients.Greeted customers entering the facility to ascertain what each customer wanted or needed.Answered and managed incoming and outgoing calls while recording accurate messages.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Oversaw call center employees to ensure customer satisfaction goals were consistently met.Initiated operations improvements to improve overall call center productivity. Accurately documented, researched and resolved customers fraud issues. Specialize in Network fraud, eOscars, CACS, Equipment and ID fraud.