Sharlne Richards Email & Phone Number

Canada

Waterloo, Ontario

•Plan around a fast-paced and constantly •Investigate potential questions and concerns to create a course of action before a problem arises •Mediate any interpersonal issues Subject Matter Expert 2014-2016 Nordia, Kitchener, Ontario • Address all management directives professionally and promptly • Develop collaborative relationships with managers and coworkers to successfully serve client needs and provide exceptional customer service• Efficiently compile reports and agent statistics using Excel and other Microsoft programs• Monitor and manage emails and phone calls to communicate with managers and coworkers• Effectively manage time to complete assigned tasks and any unexpected issuesField Sales Support 2013 2014 Nordia, Kitchener, Ontario • Accurately gather and process order information• Provide effective and friendly support to sales representatives and customers• Collect customer identification and credit information• Organize emails and promotional information to be prepared for orders and help desk questions • Attentive to changes and details to maintain high scores in accuracy of orders and call quality

Kitchener,Ontario,Canada

Marketing• Marketing Communications Skills• Retail• Advertising• Into- sales• Professional Selling• Direct Marketing• Business Mathematics • Accounting• interpersonal Communications Skills• Writing Skills• Internet Marketing• Self Marketing

Cambridge, Ontario

Responsible for the assembly of refrigeration handles moulding and shelves. Operation of saw in the extrusion department. Mould steel into specified cuts and sizes for assembly of furniture. Complete and process customer orders.

Cambridge, Ontario

Required to maintain quality control, troubleshooting and assistance of machine modification processes. Supervise machine assembly and operation of crew. Prepare, record and execute customer orders.

Cambridge, Ontario

• Provide customer service• Complete price changes within departments• Conducted year-end inventory and cycle counts • Assistant Department Head within 3 months of being a cashier• Received customer receives outstanding service Award

Business Marketing

Activities and Societies: -Business Marketing Courses • Marketing • Marketing Communications Skills • Retail • Advertising • Into- sales •.

• Completed Ossd, Business Administration, Management And Operations

Activities and Societies: Track Team and Drama Club