Performs a variety of clerical duties associated with the release and dissemination of information from patient medical treatment records; the establishment, accountability, maintenance, disposition and in/out processing of outpatient medical treatment records; and the utilization of the automated Composite Health Care System (CHCS) for patient management. Incumbent must have thorough knowledge of the format, content, and usage of medical treatment records and the regulatory guidelines… Show more Performs a variety of clerical duties associated with the release and dissemination of information from patient medical treatment records; the establishment, accountability, maintenance, disposition and in/out processing of outpatient medical treatment records; and the utilization of the automated Composite Health Care System (CHCS) for patient management. Incumbent must have thorough knowledge of the format, content, and usage of medical treatment records and the regulatory guidelines applicable to their establishment, accountability, maintenance, disposition processing and the protection/release of confidential patient medical information. Incumbent requires basic familiarity with medical terminology and various hospital clinics in order to screen and appropriately insert/extract documents in the patient medical records to direct/escort patents/visitors to designated clinics, to deliver/pick up medical treatment records from clinic areas, or to provide general hospital information. Show less

Interacted with customers, company salespersons, and service representatives who handled a variety of functions- Provided account assistance & research, answered technical billing questions & inquiries, and solved a variety of complex issues- Took orders for activations & account changes by telephone, chat, email & tickets

- Responded to routine telephone requests - Refered calls and visitors to appropriate staff- Prepared business presentation documents & spreadsheets- Typed, transcribed dictation, established and maintained a variety of office files - Maintained manager’s calendar, made appointments, & arranged for meeting rooms - Maintained recurring internal reports- Requisitioned supplies, printing, maintenance, & other services through appropriate channels

Answered customer & client requests and inquiries concerning services, products, billing, equipment, claims, and reported problem areas- Responsible for improving customer retention through programs and services provided to the customer - Utilized mechanized systems to initiate and complete service orders and handle customer requests - Continually maintained working knowledge of all company products, services and promotions - Made recommendations according to customer needs… Show more Answered customer & client requests and inquiries concerning services, products, billing, equipment, claims, and reported problem areas- Responsible for improving customer retention through programs and services provided to the customer - Utilized mechanized systems to initiate and complete service orders and handle customer requests - Continually maintained working knowledge of all company products, services and promotions - Made recommendations according to customer needs on features, accessories, upgrades and rate plans - Utilized operational systems to process purchases of MCI products and services - Collections, processed payments for wireless bills & accessories Show less

Wait on customers at post offices, incoming and outgoing mail at post offices. Sell stamps, money orders, postal stationary, and mailing envelopes and boxes. They also weigh packages to determine postage and check that packages are in satisfactory condition for mailing.