Sharma Brown-Addison, Csm Email & Phone Number

Florida, United States

Orlando, Florida, United States

•Managed the Total Solution Initiative (Integrated Booking Engine and Personalization) related to hotel reservations software to provide a cohesive, modernized, templated, and high converting web and booking experience. Budgets ranging from $1M to $3M to ensure that objectives are achieved, and budget met within tolerance. Initiative was recognized by Peter Waters (Executive Vice President of Hospitality at Amadeus) on Phocuswise.•Managed activities regarding project risk and change management for large-scale IT Projects. Assesses inter-project/initiative dependencies and gauges the financial impact and risk of the project.•Proactively provide leadership overview status on projects outside of standard status reporting. Along with providing C-level executives bi-weekly communications and reviews on the E&T Architecture initiatives.•Facilitated regular project and update meetings. Along with being accountable for overall progress and use of resources.•Ensured project objectives are understood and aligned between team members (Product and Tech).•Ensured all stakeholders are adequately consulted and are satisfied with each deliverable as it affects their specialist area.•Tracked and reported project actual expenditures as compared to the budget and managed the project to successful completion within tolerances.•Spearheaded the adoption of agile methodology transformation within the PMO, resulting in an 80% project success ratio, 40% faster value in delivery, and 80% overall customer satisfaction.•Assisted in many process improvements related to the Hospitality Reservations PMO by defining the Scrum Process and Roles and Responsibilities. •Change advocate for SAFe transformation in Hospitality Reservations.

Orlando, Florida Area

WALT DISNEY PARKS AND RESORTS - SR IT PROJECT MANAGER (CONSULTANT)•Facilitated day to day activities regarding the My Magic Plus project (MM+) in the Parks in Resorts Tower. Including change requests, issues management, risk management, and executive status reporting.•Coordinated with all stakeholders and dependent projects to develop detailed schedule (s) for deployments.•Orchestrated cross-functional teams to gain agreement on scope, approach, assumptions, dependencies, risks, and budget.•Re-energized a back to basics plan for the MODE B deploy of the GAM application.•Led the Command Center through Hyper Care of MODE B deployment and liaison with Internet Help Desk (IHD) and Avengers team.

Columbus, Ohio Area

-Managed activities regarding project risk and change management for the largest-scale IT projects. Assesses inter-project/initiative dependencies and gauges financial impact and risk of the project. -Managed project scope change process including the facilitation of issue/gap identification and resolution with business units, systems areas, channel managers and product managers. Creates risk or change documents or processes as needed in support of Solution Delivery.-Managed project budgets in the excess of $14M and consistently within 3% variance-Contributed to annual cost avoidance savings of $2.5M of call reduction to the service center. -Defined issue and risk resolution process for Service Optimization Program Control Plan which improved escalation and visibility to senior management -Led portfolio project prioritization and scheduling activities-Initiated Application Suite Program Manager activities on the Contact Center Program for the IVR application. Resulting in better understanding of the application across Nationwide Financial and Nationwide Personal Lines-Provided Application Suite Program Manager support on the Sales, Service, and Work Distribution Application Suite. Resulting in negotiation and consultation with senior leadership and assigned teams to ensure project alignment with business units’ strategy and objectives. Along with supporting portfolio management decision process through the Solution Delivery Framework.-Partnered with the Application Delivery Leaders to bring organizational change for implementation of agile methodology -Created Agile Organizational Structure chart, provided communications on new process for this approach and recommended suggestion on which project(s) should go to agile-Led process improvement initiatives through thought leadership by mentoring of several PMs and other IT resources working in an agile environment-Served as the project management subject matter expert in Customer Service and Billing (CSB)

Columbus, Ohio Area

-Project Manager for small to medium scale projects along with larger efforts at the excess of $2.4 million that were delivered on time and within budget-Provided thought leadership by assisting in the development of small project governance model for the Customer Service and Billing BSA; along with creating a Feedback Loop process between Delivery Services to BSA areas

Columbus, Ohio Area

Provided project management coordination, support, and assistance from initiate to implementation to project manager(s) on Tier 1 programs.

Columbus, Ohio Area

-Responsible for business and system requirements documentation, developing test plans, working on testing defects, implementing changes to existing process, gathering estimates of work, coordinating training and developing communication plan. Project Manager for Customer Choice and Conversion Codes Project/ Affinity Project -Liaison between business and systems area for several projects, responsible for gathering requirements, assisted with testing phase, provided communication briefing to service center representative/agents, updated project documentation and supported check-out after implementation

Columbus, Ohio Area

-Liaison between the business and systems area(s) in developing a prototype of the eNationwide Intranet website

Columbus, Ohio Area

-Led 6 application areas and managed temporary help through certification and re-certification by ensuring due diligence was communicated and practiced, as defined by Internal Audits and Legal Counsel on time and within budget for the Y2K Program Office