Nishank (Nik) Sharma, Itil, Csm, Cspo Email & Phone Number

Building and maintaining high performing technology teams.Led and mentored teams of Agile Coaches and Engineers, enhancing Agile adoption, improving Scrum Masters' effectiveness in removing obstacles, improving team velocity and fostering improved team communication.Heading corporate-wide, multi-year programs to modernize application delivery, tools and processes, driving efficiency and organizational growth while ensuring alignment with stakeholders on business strategy and goals.Fostering a culture of Continuous Improvement across IT teams through the deployment of standardized lean systems and practices.

Greater Detroit Area

Led the review and comprehension of processes, strategic project requirements, communication plans, roadmaps and glide paths to be able to deliver software with better first-time quality (25% fewer defects) and 10% shorter duration, to the Business users.• Managed, coached and mentored a team of IT professionals through requirements analysis, code quality, functional testing, defect management, and task management, on Agile and Waterfall projects.• Successfully led a Process Improvement project from the Define phase through Implement, with the objective of cutting the overall project time 40-50%, in-turn estimating a cost savings of 3 – 4 million over the next 3-5 years.• Successfully improved Business, Vendor and IT relations through effective and frequent communications, feedback and delivery.• Monitored Vendor SLAs and drove towards achieving key milestones and application efficiencies.

Dallas/Fort Worth Area

Led the End to End testing activities and the implementation of upgrades to a large web-based credit and loan application tool. • Developed an automation test strategy to deliver maximum regression testing coverage with minimal upkeep and reduce overall testing time by ~ 50%.• Defined and developed SLA requirements and got approval from project partners, Architects, Directors, Project managers, Associates for baseline and acceptable criteria for End to End, Backend testing test results comparison and metrics.

Dallas/Fort Worth Area

Planned, organized, directed, controlled and evaluated all the activities and operations related to Quality Assurance.• Supervising overall testing activities of the Order Management System. Led a QA Testing team.• Facilitated the testing and introduction of a new Digital Content download feature. Assisted the Testers on the team in the understanding of the application, standards, and processes in writing and executing Test Cases.

Dallas/Fort Worth Area

Test a completely new Member Loyalty Program using the Agile methodology. The changes to the program were to provide Customer relationship management (CRM) tool for improving interactions with customers and potential customers.• Worked with the Program group in understanding and reviewing requirements, timelines and scope of testing for the different functional areas. • Trained and provided an environment for the testers to perform their tasks. Assisted Test Analysts on the team in the understanding of the application, standards, and processes in writing and reviewing Test Cases.

Dearborn, Mi

Auburn Hills, Mi

Completed Master'S Degree Coursework, Business/Commerce, General

Bachelor'S Degree, Accounting