Sharma P. Email & Phone Number

-Installer ManagementInstaller Recruitment/Renewal - Assist in Training & Renewal SessionsInstaller Audits - to conduct field/post audit on installer's installation work, safety & complianceInstaller Performances - monitoring and feedback on installers' complaint from Sales/3PL/Customer -After SalesAssist in issuance of Trouble Ticket (TT) – Installation warranty, Installation non-warranty, Relocation and RetrievalAttend to Service Request (SR) - follow-up, investigation and feedback.Response to Emails - follow-up, investigation and feedback.SRU weekly report - follow-up, investigation and feedback-Regional SupportProvide Fulfilment support – ensure Pending Activation > 5 days, submission of Installer Claim & Installer account balance within timelineProvide Support LAN Room, IT and OA support - Office AutomationOSHE CompliancePreparing reports -TT dashboard & Weekly Technical Report-Technical SupportRefresher Training/ Briefing & UpdatesAssist in all the sessionTechnical Investigation/ Complaint & disputes - Field investigation on reported technical cases.New product testing and trainingSupporting CSC on walk-in customer complaint-Project ManagementProject Review, funded hotels & MDU.Ad Hoc Project

-Provide support to resolve technical issues (hardware and software) to end users on their mobile and desktop platforms-Proactively assist end users to avoid or reduce problem occurrence-Monitor queues for ticket misroutes, unresolved, or those requiring deep investigations-Engages team members and other stakeholders for support as required to ensure end users/clients SLA demands are met-Assist team with other duties required to ensure the call center operates smoothly

Cyberjaya, Selangor, Malaysia

-Performed L1 engineer tasks-Exposed to Active Directory-Exposed to daily Managed Services operations.-Hands-on Servicenow ticketing tools, logging, escalating and maintaining ticket SLA.-Pick up customer calls in regards of issues ranging from simple issues to a more complicated issues that needs escalation to the L2/L3 engineers.-Working remotely.

Bachelor Of Computer Science, Computer Software Engineering

•Dean's List receiver for final semester

Foundation, Information Technology

Education record

Activities and Societies: Secretary : Badminton Club Treasurer : Scouts Treasurer : English Language Society Class Monitor Shot Put