Shreyash Sharma Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Performance Delivery is a center of excellence (COE), acting as an internal consultancy, to assist business leaders in crafting their strategy and to steer the development and deployment of leading practices and solutions within Fidelity’s Workplace business unit. We partner with Sales, Service, and Operations functions to deliver value across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer satisfaction, associate experience and… Show more Performance Delivery is a center of excellence (COE), acting as an internal consultancy, to assist business leaders in crafting their strategy and to steer the development and deployment of leading practices and solutions within Fidelity’s Workplace business unit. We partner with Sales, Service, and Operations functions to deliver value across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer satisfaction, associate experience and strategic enablement.As a member of the extended management team I am responsible for driving- Talent growth and Resiliency - Delivery, Innovation and Integration - Portfolio Management- Initiative Leadership Show less

Bengaluru, Ka, India

As a senior member of this COE, I was responsible for;- Working with the Sales leadership to improve overall sales effectiveness and create sustainable efficiencies- Strengthening our core business offerings through Design, Re-Design and Improvement initiatives- Conceptualizing and executing digital transformation and Re-engineering opportunities - Designing and deploying enhanced operating models- Delivering Scale & Efficiency for operations - Driving the culture of… Show more As a senior member of this COE, I was responsible for;- Working with the Sales leadership to improve overall sales effectiveness and create sustainable efficiencies- Strengthening our core business offerings through Design, Re-Design and Improvement initiatives- Conceptualizing and executing digital transformation and Re-engineering opportunities - Designing and deploying enhanced operating models- Delivering Scale & Efficiency for operations - Driving the culture of innovation through business experimentation - Bringing outside-in perspective to help develop and support future offerings Show less

Bengaluru, Ka, India

- Supporting Contact Center transformation efforts by leading efforts to add chat channel to resolve customer queries - Led the deployment of a Speech Analytics platform to help capture customer intent to enhance our Multi channel offerings and experience

Bengaluru, Karnataka, India

- Project management support for decommissioning of a legacy paper based platform - supported various continuous improvement efforts for operations

Hyderabad Area, India

Started my career with GE’s Retail Sales Finance division as a phones rep working on late stage credit accounts. Moved to Consumer Finance, as a pricing analyst for GE Money, managing the pricing of $120 Million credit card portfolio, for both store and dual branded credit cards financed by GE. Before I parted ways with Genpact, I was offered the Black Belt role for a marquee US supply chain client. Over the next few years, helped the team consistently deliver an annual $250k… Show more Started my career with GE’s Retail Sales Finance division as a phones rep working on late stage credit accounts. Moved to Consumer Finance, as a pricing analyst for GE Money, managing the pricing of $120 Million credit card portfolio, for both store and dual branded credit cards financed by GE. Before I parted ways with Genpact, I was offered the Black Belt role for a marquee US supply chain client. Over the next few years, helped the team consistently deliver an annual $250k efficiency target, through process improvements, lean and six sigma projects across their pricing, logistics, marketing and maintenance functions. Show less

Pgdm, International Business Strategy, Cgpa - 3.22 / 4.00

Focused on developing key competencies in disciplines associated with international business

Project Management

Leadership Skills for Project Managers

Financial & Valuation Modeling

Certified in Financial Modeling, Valuation and M&A Modeling

B Com (Hons), Management

Activities and Societies: Youth Leadership Program, Art of Living

High School, Commerce

Activities and Societies: Art of Living

Hslc, Various

Transition Toolkit, Client / Process Migration

Internal Certification

Advance Program On Innovation, Business Innovation

Innovation

Flagship program developed jointly by MIT and Fidelity to drive innovation mindset and vitality