Engaged with small businesses participating in the Canadian Digital Adoption Program, guiding them through the establishment of an impactful e- commerce presence on platforms like Shopify, Lightspeed, and Square.Directed the seamless launch and sustained operations of websites, ensuring a successful online presence for clients.Efficiently managed tickets in HubSpot, fostering cross-functional collaboration with Shopify teams via Slack to guarantee prompt responses to client… Show more Engaged with small businesses participating in the Canadian Digital Adoption Program, guiding them through the establishment of an impactful e- commerce presence on platforms like Shopify, Lightspeed, and Square.Directed the seamless launch and sustained operations of websites, ensuring a successful online presence for clients.Efficiently managed tickets in HubSpot, fostering cross-functional collaboration with Shopify teams via Slack to guarantee prompt responses to client needs. Resolved theme and web font issues, using HTML and CSS expertise to uphold high-quality standards across digital platforms.Provided top-tier support via email and phone, resolving client queries and technical issues with a focus on quality assurance, enhancing the overall customer experience.Ensured timely acknowledgment and resolution of client queries, maintaining progress records in HubSpot and providing updates for each project phase. Show less

Supporting the development of data quality, analytics, modelling, reporting, business intelligence, and the design of decision support tools.• Utilized process mapping techniques such as document analysis, interviews, and workshops to examine business requirements and operational workflows. The result of this rigorous analysis was a series of process enhancements that drove an impressive 40% surge in sales.
• Effectively steerd a pivotal position within a dynamic… Show more Supporting the development of data quality, analytics, modelling, reporting, business intelligence, and the design of decision support tools.• Utilized process mapping techniques such as document analysis, interviews, and workshops to examine business requirements and operational workflows. The result of this rigorous analysis was a series of process enhancements that drove an impressive 40% surge in sales.
• Effectively steerd a pivotal position within a dynamic cross-functional team of five to flawlessly execute a sophisticated CRM project.• Crafted comprehensive functional specifications, intricate use cases, and compelling user stories. Additionally, designed workflow and data flow/data model diagrams to enhance project clarity and comprehension. Show less

Showcasing robust knowledge of Functional Testing (Smoke, Integration, System), Regression, Software Development life cycle (SDLC) and test cycle. • Conducted thorough Cross-browser testing across diverse platforms including Mozilla Firefox, Google Chrome, and Internet Explorer, guaranteeing seamless functionality and compatibility across various browsers.• Expertly managed defect tracking and reporting through JIRA, a cutting-edge bug tracking and application administration… Show more Showcasing robust knowledge of Functional Testing (Smoke, Integration, System), Regression, Software Development life cycle (SDLC) and test cycle. • Conducted thorough Cross-browser testing across diverse platforms including Mozilla Firefox, Google Chrome, and Internet Explorer, guaranteeing seamless functionality and compatibility across various browsers.• Expertly managed defect tracking and reporting through JIRA, a cutting-edge bug tracking and application administration tool.• Dynamically adapted test cases to incorporate change enhancements, diligently gathered domain requirements, and meticulously documented vital aspects of the MTX Project.• Contributed to the strategic planning of regression tests, pinpointing and resolving critical regression bugs that were integral to the project's success. Show less

Collaborating actively in the manual testing process of various applications operating on Windows platforms.• Maintained comprehensive testing documentation, including test cases, test plans, and test execution reports to maintain a structured testing process.• Utilized the JIRA platform to meticulously track and manage bug reports, ensuring that issues were thoroughly documented and prioritized.