Vivek Sharma Email & Phone Number

Berlin, De

Berlin, Germany

Mumbai, Maharashtra

- Sold large-scale and complex systems to key enterprise accounts. Utilized solution-selling techniques to effectively guide the sales process to close.- Managed relationships with CXOs and executive-level decision-makers to become trusted advisors across the region.- Built and drove the sales strategies in conjunction with Sales Operations. - Understood the competitive landscape and developed a GTM plan. Pitch, manage and close end-to-end deals to C-suite executives and help… Show more - Sold large-scale and complex systems to key enterprise accounts. Utilized solution-selling techniques to effectively guide the sales process to close.- Managed relationships with CXOs and executive-level decision-makers to become trusted advisors across the region.- Built and drove the sales strategies in conjunction with Sales Operations. - Understood the competitive landscape and developed a GTM plan. Pitch, manage and close end-to-end deals to C-suite executives and help partners to close.- Actively engaged in territory planning, relationship development, opportunity development, and revenue generation by supporting Field Sales Teams.- Achieved 100% QoQ targets and got nominated & certified for the Leadership development program by the management.- Closely worked with the Marketing team in areas of customer advocacy, events and Demand gen, activities. Show less

iZooto is a Marketing Automation platform for personalization, suitable for digital agencies, eCommerce, media publishers, affiliates and websites. It is a SaaS-based bootstrapped startup.Key responsibilities:- Built the sales and customer success function from scratch. - Developed and executed a comprehensive account management strategy, enabling the company to consistently exceed client expectations at a scalable level.- Implemented strategies for Digital-first customer… Show more iZooto is a Marketing Automation platform for personalization, suitable for digital agencies, eCommerce, media publishers, affiliates and websites. It is a SaaS-based bootstrapped startup.Key responsibilities:- Built the sales and customer success function from scratch. - Developed and executed a comprehensive account management strategy, enabling the company to consistently exceed client expectations at a scalable level.- Implemented strategies for Digital-first customer onboarding including video onboarding, digital adoption tools, personalized onboarding dashboards etc.- Took ownership of the end-to-end account management cycle, overseeing activities from go-live to daily business operations to expansion, resulting in enhanced client satisfaction and increased contract value.- Developed success plans based on data-driven approaches and monitored progress through key performance indicators and to increase the NPS score.- Managed and grew enterprise-sized accounts, from land & expand methodology.- Ensured a seamless client experience by maintaining effective communication and collaboration with the implementation, operation, and sales teams.- Took the revenue from 0 - $4 Mn ARR along with my team in the first two years of incorporation.Established strategic partnerships with media publishers which led to 3X revenue expansion.- Successfully digitized the customer management process and created automation to increase customer satisfaction within a lean team setup.- Engaged with customers regularly and dedicatedly through activities such as executive business reviews, roadmap presentations, and product training sessions.Recognized with the Best Performance award for outstanding accomplishments.- Encouraged customer participation in the company's 'voice of customers' initiatives and other campaigns, influencing product strategy and providing access to valuable product resources. Show less

India

Qustn has built a proprietary mobile-first SaaS platform 'Capabiliti' that helps companies derive specific measurable outcomes from their talent base. Capabiliti is a learning and engagement platform that transformed the lives of HR leaders by easing out the pains of training, assessments & and engagement.My key responsibilities here include:- Led and managed all activities regarding account management and customer success.- Served as a single point of contact and project… Show more Qustn has built a proprietary mobile-first SaaS platform 'Capabiliti' that helps companies derive specific measurable outcomes from their talent base. Capabiliti is a learning and engagement platform that transformed the lives of HR leaders by easing out the pains of training, assessments & and engagement.My key responsibilities here include:- Led and managed all activities regarding account management and customer success.- Served as a single point of contact and project manager, collaborating closely with our Integration Team to ensure the seamless delivery of solutions to customers.- Over-achieved QoQ renewal targets and closed the largest deal of the company within 6 months of joining.- Implemented digital surveys and feedback mechanisms within the product to collect real-time customer feedback.- Utilized analytics to gain insights into customer behavior and product usage to enhance adoption strategies.- Built deep and lasting relationships with the company's largest and most significant customers, establishing connections with various stakeholders, ranging from support agents to CxOs.- Provided comprehensive education and training to customers, enabling them to make the best use of the products and leverage new features effectively. Later digitized the whole process- Delivered value-based solutions to customers by understanding their pain points and effectively communicating our unique value proposition, resulting in successful upselling.- Successfully retained customers by proactively analyzing product usage data and taking necessary actions to enhance product adoption and minimize churn. - Developed digital playbooks that guided customers through the product adoption, and expansion- Conducted diagnostics to identify areas for improvement in customers' product setup and processes, guiding them through the implementation of necessary changes. Show less

India

Before going for my Masters, I wanted to learn all the Jack's traits and hence started my own extension to the family business around events, photography aand printing. I ended up consulting some of the top schools & institutions in Delhi and executing various cost-friendly measures to enhance the security of students. This was my baby- so I was involved in everything starting from:- Consulted some of the top schools and institutions and executed various cost-friendly measures enhancing… Show more Before going for my Masters, I wanted to learn all the Jack's traits and hence started my own extension to the family business around events, photography aand printing. I ended up consulting some of the top schools & institutions in Delhi and executing various cost-friendly measures to enhance the security of students. This was my baby- so I was involved in everything starting from:- Consulted some of the top schools and institutions and executed various cost-friendly measures enhancing the security of students. - Researched my prospect's requirements to plan a unique pitch for each prospect. - Developed a technology security system that tracks the location of the students via RFID automation. - Pitching, negotiating, closing and managing the customers were my core objectives. - Planned and executed new marketing initiatives and a managed a team of 10 amazing employees. Show less

India

The credit of my high standards in ethics & quality maintenance goes to the rigorous training I got in the starting of my career at British Council. Although my work only revolved around proctoring the exams but I ended up learning:- Establishing authority- Managing confidential material- High level of team working- Crisis management- Customer service - Process oriented execution- Training newbies on the job

Bachelors Of Commerce, Business/Commerce, General

Business/Commerce, General