With over six years of experience in backend operations and customer support, I'm skilled in optimizing processes and delivering top-notch service.At Amazon, I've progressed from CS Associate ABG to Senior T4 Associate, streamlining operations and achieving a 95% resolution rate.Previously, I managed accounting tasks at Parevartan School while earning a Bachelor of Business Administration degree.Certified in SQL, Power BI, and customer service, I'm driven by a passion for excellence and eager to tackle new challenges.