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Karan Sharma is listed as Operations Specialist at Fresh Prints | Ex-Amazon | Ex-Accounting Assistant at Fresh Prints, a with 368 employees, based in Ghaziabad, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Karan Sharma.
Karan Sharma previously worked as Operations Specialist at Fresh Prints and Sr. SPS T4 Associate at Amazon. Karan Sharma holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from Its - The Education Group, Ghaziabad.
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With over six years of experience in backend operations and customer support, I'm skilled in optimizing processes and delivering top-notch service.At Amazon, I've progressed from CS Associate ABG to Senior T4 Associate, streamlining operations and achieving a 95% resolution rate.Previously, I managed accounting tasks at Parevartan School while earning a Bachelor of Business Administration degree.Certified in SQL, Power BI, and customer service, I'm driven by a passion for excellence and eager to tackle new challenges.
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A career timeline built from the work history available for this profile.
• Research print techniques to support client recommendations, cross-selling, and team performance.• Onboard new print technologies, source specialized printers, and build sustainable supply chains.• Communicate with vendors and internal teams to resolve issues and lead value-driven projects.
Remote
• Streamlined ticket triaging processes contributed to a reduction in resolution time by 2 minutes for every ticket.• Enhanced operational efficiency through QA audits, decreasing AHT by 20%, and eliminating optional process steps to meet SLA.• Providing on-demand support, responding to 100+ requests monthly with a 95% resolution rate, and developing training modules for issue prevention and NVA tickets.
• Directed seller support, resolving over 1000+ inventory, listing, order, and refund issues.• Ensured prompt case resolution, supporting seller success and marketplace integrity with an 88.5% resolution rate.• Demonstrated strong communication skills by effectively articulating complex concepts and solutions, maintaining high support standards, and exceeding departmental targets.
Noida Area, India
• Successfully transitioned from a CS Associate to an Amazon Business phone management role, overseeing support for over 10K international clients' issues on the phone and in chats.• Mastered the resolution of diverse customer inquiries, including managing bulk orders and refunds.• Ensured high customer satisfaction through the efficient handling of complex issues, maintaining a customer satisfaction rating of 90%.
Ghaziabad, Uttar Pradesh, India
• Managed fees and billing tasks, ensuring prompt payments, and minimizing errors, resulted in a 10% decrease in outstanding payments. • Enhanced safety and reliability in student transportation by implementing rigorous monitoring protocols, resulting in a 20% increase in on-time performance.• Maintained thorough financial records, facilitating smooth auditing processes, and ensuring transparency, leading to a successful audit outcome with zero discrepancies.
Other employees you can reach at freshprintsshop.com. View company contacts for 368 employees →
Katherine Mccurdy
Colleague at Fresh PrintsChampaign, Illinois, United States
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Pia Lopez-Morton
Colleague at Fresh PrintsAtlanta Metropolitan Area, United States
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Shubhi Jadaun
Colleague at Fresh PrintsGurugram, Haryana, India
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Gursimran Kaur
Colleague at Fresh PrintsSouth Delhi, Delhi, India
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Hannah Frances
Colleague at Fresh PrintsAlbany, New York Metropolitan Area, United States
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Aira Patricia Mah
Colleague at Fresh PrintsCavite, Calabarzon, Philippines
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Shivani O.P
Colleague at Fresh PrintsChennai, Tamil Nadu, India
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SP
Samkeet Pramod
Colleague at Fresh PrintsBengaluru, Karnataka, India
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Patrick Chong
Colleague at Fresh PrintsTaguig, National Capital Region, Philippines
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Cameron Wiley
Colleague at Fresh PrintsLexington, Kentucky, United States
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Quick answers generated from the profile data available on this page.
Karan Sharma works for Fresh Prints.
Karan Sharma is listed as Operations Specialist at Fresh Prints | Ex-Amazon | Ex-Accounting Assistant at Fresh Prints.
Karan Sharma is based in Ghaziabad, Uttar Pradesh, India while working with Fresh Prints.
Karan Sharma has worked for Fresh Prints, Amazon, and Parevartan School.
Karan Sharma's colleagues at Fresh Prints include Katherine Mccurdy, Pia Lopez-Morton, Shubhi Jadaun, Gursimran Kaur, and Hannah Frances.
You can use AeroLeads to view verified contact signals for Karan Sharma at Fresh Prints, including work email, phone, and LinkedIn data when available.
Karan Sharma holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from Its - The Education Group, Ghaziabad.
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