Anmol Sharma, B.Eng Email & Phone Number

Toronto, On

• Assist in the development of preliminary cost, engineering designs and schedules pertaining to telecom customer project implementations. • Configure telecom services over network devices such as Cisco and Juniper network devices and SONET optical transport equipment.• Document services in XNG Telecordia Granite database and service diagrams.• Arrange for the purchase of telecom equipment and other related material.• Produce standard fiber sketches and customer service sketches, using Microsoft Visio.• Visit customer sites and document cable routing, equipment locations, power breaker numbers, site contacts.• Produce standard testing practices for the acceptance testing of transport equipment, fiber cable characteristics and internet service.• Request local loop orders to be placed for services between customer sites and POP, with third party providers.• Work with tower lease contractors to arrange for shelters and antennas for installation. Interface with technicians and construction crews, arranging for site access.• Attend progress meetings, providing others with a verbal and written status, including project in-service dates.• Recommend ways to improve on the customer service provisioning process.• Assist in the acceptance testing of customer services.• Work with equipment vendors, external contractors and internal staff to install equipment, material and cable associated with the provisioning of a customer service.

Toronto, On

• Provide telecommunications engineering support and expertise on specific services, and specialized knowledge involved in the design, construction, installation, reliability analysis, implementation, operation and maintenance of the telecom infrastructure including the management of services, on power system and administrative locations.• Participate, assist and perform maintenance, operation/service support and managementfunctions on various telecom services.• Assist in the development and implementation of designs for telecommunications systems to meet or enhance the reliability needs of the power system and to meet other business needs. Develop and prepare engineering designs, estimate specifications and instructions for work or projects of average complexity for telecommunication facilities involving complex analysis.

Toronto, On

• On a rotating shift basis, assist in the operation of the ITMC NOC facility by providing front-line support for network issues and provide technical support for reported problems on various telecommunications systems and/or networks, such as LAN/WAN data services, power system telecommunications, voice and commercial services and public sector networks. Monitor HOT/HONI facilities consisting of microwave towers, telecom shelters and POPs and take action accordingly.• Provide resolution to customers with a goal of minimizing outage duration by working with and requesting escalations with various internal and/or external stakeholders (e.g.telecommunications carriers, vendors), as required. • Escalate network issues or problems to the responsible Team Lead, on-call Team Lead orManager, as required.• Perform all aspects of Incident Management for all networks on the current ticketing system, including investigation, triage and correlation of alarms. Work may be organized by network stream or by priority across all network streams.• Perform the management of all aspects of Telecom NOMS slips and RFCs for all PSTS services to provide real-time power line protection status information to the IESO, as required. • Perform all aspects of Emergency and Expedited RFCs for all networks.• Assist in the development and preparation of engineering designs, design specifications, cost estimate, resource requirement and instructions for work or projects for telecommunication facilities.

Brampton, On

• Rotation #1: Enterprise Access Solutions, Engineering• Rotation #2: IT Security, Telecom• Rotation #3: Project Management, End - to - End Services• Rotation #4: Network Operations Centre

Toronto, On

• Designed and implemented physical security networks for various new sites and transformer substations for the PSP telecommunications systems for the NERC CIP V5 Project.• Developed a strong understanding of IP based transport systems with high degree of troubleshooting skills for both Cisco and RuggedCom networking devices (routers, switches, access points).• Prepared network change tickets using NOMSv2, HP OVSD and Prolin to mitigate network outages through proper channels and company processes.• Demonstrated exceptional presentation skills ensuring various audiences were able to retain key ideas, adequately developing both technical and non-technical communication abililites.• Performed high-risk bandwidth upgrades during scheduled outage periods effectively cementing knowledge of WAN, OSPF/EIGRP routing protocols and LAN configurations.• Effectively created production network topology diagrams for both internal and external consumption.• Efficiently compiled status reports regularly to keep deliverables on track with the project lifecycle.

Mississauga, On

(Co-op position)• Effectively utilize the MaxTester 635 testing meter to efficiently diagnose and locate copper circuit faults as well as adequately troubleshoot various ADSL2+/VDSL issues.• Analyze system defects with a high degree of diagnostic skill (metallic insulation tests, WB PSD Noise testing, etc.) decreasing team customer rework or cancellation rate.• Take full responsibility of technician tools, testing equipment and company vehicle.• Gained valuable experience interacting with customers and working diligently under pressure.• Fastest recipient of Merit Encore Award for exceptional customer service. (Received within two months of working).• Developed teamwork skills and co-operated with colleagues to maintain a safe and efficient workplace.• Demonstrated excellent technical skills which led to a 4% increase in overall team efficiency based on management metrics.*Full - time: May 2014 - August 2014; Part - time: September 2014 - January 2015