Asmita Sharma Email & Phone Number

Remote, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Leading Customer Success for Talent-as-a-service Program at Topocoder.

Jaipur, Rajasthan, India

For Sales Enablement: 1. Develop, curate and update content and logistics to on-board new sales hires in our Sales Enablement content repository 2. Lead on-site and web based live training sessions for the sales and delivery team 3. Track, create, and analyze reports on sales KPIs, training metrics and other business success metrics using Salesforce 4. Support sales related events include sales kickoff meetings as needed 5. Track sales team training by rep / manager and ensure… Show more For Sales Enablement: 1. Develop, curate and update content and logistics to on-board new sales hires in our Sales Enablement content repository 2. Lead on-site and web based live training sessions for the sales and delivery team 3. Track, create, and analyze reports on sales KPIs, training metrics and other business success metrics using Salesforce 4. Support sales related events include sales kickoff meetings as needed 5. Track sales team training by rep / manager and ensure high compliance 6. Support enablement for other teams by sharing best practices and sales content 7. Maintain content to educate either by directly creating or editing content from other contributors for the Sales team including sales training assets, best practices, case studies, solutions collateral, proposal documentation, and other custom content 8. On hands salesforce data and stats analytics for sales team For Customer Experience Success: 1. Single handedly handling customer experience for all the projects which includes survey designing, analysis of feedbacks, root cause analysis of poor points and sharing lessons for the team to improvise. 2. Created client specific surveys and captured insights and analytics of the feedbacks received. 3. Sharing good practices with the team on how to improvise our methods of dealing with the client and increasing customer experience. For Operations: 1. Act as primary day-to-day point of contact for the customer and Topcoder community with documenting and maintaining accurate and pertinent information on customer accounts. 2. Project Governance and Review inbound projects for quality/completeness 3. Interact with customers to help qualify and clear up requirements and work with sales on key touchpoints with projects 4. Salesforce reports and dashboards creation and maintenance (sales, leads,partnerships) and manage reporting metrics for SMB and QA verticals of business. Show less

Jaipur Area, India

For Customer Experience Success:1. Design and plan the CX Strategy/Process for SMB and Enterprise Business, owning customer experience for all the projects which includes survey designing, analysis of feedbacks, root cause analysis by survey follow-ups with clients and sharing actionable with the team to improvise.2. Created client specific surveys and captured insights and analytics of the feedbacks received.3. Sharing good practices with the team on how to improvise our methods of… Show more For Customer Experience Success:1. Design and plan the CX Strategy/Process for SMB and Enterprise Business, owning customer experience for all the projects which includes survey designing, analysis of feedbacks, root cause analysis by survey follow-ups with clients and sharing actionable with the team to improvise.2. Created client specific surveys and captured insights and analytics of the feedbacks received.3. Sharing good practices with the team on how to improvise our methods of dealing with the client and increasing customer experience.4. Net Promoter Score (NPS) reporting and analysis 5. Interact with customers to help qualify and clear up requirementsFor Operations:1. Act as the primary day-to-day point of contact for the customer and Topcoder community with documenting and maintaining accurate and pertinent information on customer accounts.2. Project Governance and Review inbound projects for quality/completeness3. Interact with customers to help qualify and clear up requirements and work with sales on key touch-points with projects4. 1st-level review of project game plan/strategy for application5. Salesforce reports and dashboards creation and maintenance (sales, leads, partnerships) and manage reporting metrics for SMB and QA verticals of business.For Community Evangelism:1. Data analytics and improvisation on stats of community engagement2. Content writing and closely working with of merchandising department Show less

Jaipur Area, India

Experience in cultivating good relations with customers. Excellent in understanding payment and credit related things. Negotiating with the debtors to expedite the recovery process. Documenting and maintaining accurate and pertinent information on customer accounts.

Jaipur Area, India

BEST certified- Training and Learning and development certification for the organization. Delivered dynamic training sessions (customer service, soft skills, process training, refresher training, etc.) across the enterprise with developing measurable training modules related to new hire needs.

Jaipur

JUMP certified- Leadership certification for the organization. Managing the team effectively to ensure achievement by establishing action of client targets along with Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers. Overseeing the quality of deliverables.

Jaipur Area, India

Handling customers for premium clients. Excellent in converting the cold calls into a new assignment. Expertise in taking follow up on a daily basis. Expertise in working with a team.

Bachelor Of Technology (Btech), Computer Science

High School, Physics-Chemistry-Mathematics

Middle School, High School/Secondary Diploma Programs

Activities and Societies: sports club, debate team, literary team, academic representative