• Planned and executed integrated brand communications strategy to support business growth • Key focus on creating compelling brand narrative that influence positive perception and top of the mind brand recall• Developed strategic alliance and partnerships in collaboration with key industry bodies/forums to position DP World as a thought leader in the industry• Created highly engaged social media and digital strategy to drive strong digital presence and connect with target… Show more • Planned and executed integrated brand communications strategy to support business growth • Key focus on creating compelling brand narrative that influence positive perception and top of the mind brand recall• Developed strategic alliance and partnerships in collaboration with key industry bodies/forums to position DP World as a thought leader in the industry• Created highly engaged social media and digital strategy to drive strong digital presence and connect with target audience• Created and executed internal communication strategy to boost employee engagement and to establish DP World as number one employer brand in India• Maintained robust crisis management framework to effectively manage brand reputation• Planned and executed a successful PR and marketing launch of integrated digital logistics platform Show less

• Managed a portfolio of over 20 clients of up to a value of USD 8 million and ensured 100% customer retention in a cut throat competitive environment• Proactively identified Customers’ business needs and provided bespoke solutions with commercial and financial benefits• Worked closely with Customer Service & Operations teams to ensure smooth delivery on Service Level Agreements • Identified potential business opportunities through market insights and concluded business contracts… Show more • Managed a portfolio of over 20 clients of up to a value of USD 8 million and ensured 100% customer retention in a cut throat competitive environment• Proactively identified Customers’ business needs and provided bespoke solutions with commercial and financial benefits• Worked closely with Customer Service & Operations teams to ensure smooth delivery on Service Level Agreements • Identified potential business opportunities through market insights and concluded business contracts through tough negotiations customised pitch presentations resulting in gaining contracts at premium value• Delivered profitability by carrying out market research, competitor analysis and reviewing business KPI’s via tight WOW sight over actuals vs forecast• Managed external/internal communications, media relations and lead events & partnership strategy Show less

• Supported the corporate marketing initiatives for a London based fund manager, fundraising for institutional and other investment in UK residential market• Assisted with a highly successful marketing campaign resulting in the doubling of web traffic through SEO & SEM• Supported Investor Relations team in analysing market insights as per qualitative and quantitative market research • General duties included development of marketing collaterals, website development and… Show more • Supported the corporate marketing initiatives for a London based fund manager, fundraising for institutional and other investment in UK residential market• Assisted with a highly successful marketing campaign resulting in the doubling of web traffic through SEO & SEM• Supported Investor Relations team in analysing market insights as per qualitative and quantitative market research • General duties included development of marketing collaterals, website development and maintenance, social media management, management and editing of corporate blogs and organising corporate events Show less

• Responsible for training and development of a team of call handlers in order to provide superior quality customer service• Assisted with operations efficiency including working on systems and process development projects that resulted in improved call performance with better response time