Operations Assistant
Current
Northeast Envirocare
Mar 2023 - Present
Who is Sharmaine Esperanzate? Overview
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Quick answer
Sharmaine Esperanzate is listed as Operations Assistant at HiByron, based in Tagaytay, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Sharmaine Esperanzate.
Sharmaine Esperanzate previously worked as Operations Assistant at Northeast Envirocare and Transaction Coordinator at Myoutdesk, Llc.. Sharmaine Esperanzate holds Bachelor Of Arts, International Studies; Tourism from San Beda College Alabang.
Company email context
Email format at HiByron
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HiByron
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Profile bio
About Sharmaine Esperanzate
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Listed skills include Consumer Goods, Customer Satisfaction, Customer Oriented, Telephone Skills, and 22 others.
Current workplace
Sharmaine Esperanzate's current company
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13 roles
Sharmaine Esperanzate work experience
A career timeline built from the work history available for this profile.
Operations Assistant
Current
Jun 2022 - Present
Transaction Coordinator
Current
Aug 2019 - Present
Customer Coach
Oct 2019 - Jul 2020
Operations Team Lead (Sales Manager)
Apr 2019 - Jun 2019
Customer Experience And Sales Manager
Feb 2016 - Feb 2019
Customer Experience & Sales Coach
Mar 2017 - Apr 2018
Customer Experience And Sales Agent
Feb 2016 - Feb 2017
Guest Services Center Associate
Sep 2015 - Nov 2015
Sales And Marketing Supervisor
Dec 2014 - Feb 2015
Customer Service Associate
Convergys Philippines
I'd been assigned both in inbound and outbound positions for the past 9 mos. i'd been with Convergys. I receive phone calls from multinational group of people in the United States regarding their concerns for billing, technical problems and products and services. I am also assigned for callbacks for customers to make follow-ups and to provide resolution for their concerns.
Feb 2012 - Dec 2014
Temporary Transaction Monitoring
Convergys
Monitors and evaluates a sampling inbound calls and other contact methods including chat and email.Reports results of evaluations to appropriate Quality/Operations stakeholders.Provides feedback and identifies staff training and developmental needs.Facilitates and/or participated in calibration sessions/call listening sessions with Quality Leadership staff, Operations, and clients to ensure scoring consistency and best practices. Maintains basic knowledge and understanding of client products, services and/or program strategies.
Nov 2013 - May 2014
Quality Evaluator
Convergys
Nov 2013 - May 2014
2 education records
Sharmaine Esperanzate education
Bachelor Of Arts, International Studies; Tourism
Secondary School Diploma
Spring Christian School
FAQ
Frequently asked questions about Sharmaine Esperanzate
Quick answers generated from the profile data available on this page.
What company does Sharmaine Esperanzate work for?
Sharmaine Esperanzate works for HiByron.
What is Sharmaine Esperanzate's role at HiByron?
Sharmaine Esperanzate is listed as Operations Assistant at HiByron.
Where is Sharmaine Esperanzate based?
Sharmaine Esperanzate is based in Tagaytay, Calabarzon, Philippines while working with HiByron.
What companies has Sharmaine Esperanzate worked for?
Sharmaine Esperanzate has worked for Northeast Envirocare, Hibyron, Myoutdesk, Llc., Cloudbeds, and Telus International Philippines.
How can I contact Sharmaine Esperanzate?
You can use AeroLeads to view verified contact signals for Sharmaine Esperanzate at HiByron, including work email, phone, and LinkedIn data when available.
What schools did Sharmaine Esperanzate attend?
Sharmaine Esperanzate holds Bachelor Of Arts, International Studies; Tourism from San Beda College Alabang.
What skills is Sharmaine Esperanzate known for?
Sharmaine Esperanzate is listed with skills including Consumer Goods, Customer Satisfaction, Customer Oriented, Telephone Skills, Invoicing, Customer Experience, Customer Retention, and Front Office.
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