Pinku Sharma Email & Phone Number

New Delhi, Dl, In

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Responsible for migrating enterprise-level Windows/IIS-based applications from legacy Windows servers to the latest Windows 2019/2022 servers in a fast-paced environmentSupport issues related to Windows middleware components such as IIS setup, applications pool creations on the Windows platform, IIS/ App Pool recycles, CPU/ disk space issues, service alerts, logs mining, logs archiving, SSL certificate installation, etc.Provide Tier III administrative and support per project needs; investigate and troubleshoot issues; perform regular log analysis, and security monitoring to identify any possible intrusionsInstallation of SSL certificates, domain registration, creation of VIPs on F5 load balancers & iRules (if needed) on migrated websitesEnsure to have zero security vulnerabilities in the systems whether servers or applications. If any are reported, facilitate quick remediation based on this associated risk/severityWeekend work and extended days to support organized changes or incidents may be required – but through prior agreement

Noida, Uttar Pradesh, India

Application engineering Services division of MMC Infrastructure

Nashik, Maharashtra, India

Nashik, Maharashtra, India

Noida Area, India

Noida Area, India

Noida Area, India

#Resolving the incidents with web servers hosted in the Data-center.#Plesk Deployment, Configuration, Migration & Troubleshooting.#Supporting website issues with other Website Panels i.e. CPanel, CWP Panel, WHM.#Deployment of Windows Servers Operating Systems on Physical Servers with securityhardening.#Using the Audit Logs, Event viewer for investigation of Incidents.#Analyzed the IIS Logs for Website Traffic Insights#Deployed and configured the Applications in Internet Information Services(IIS).#Resolving HTTP Error codes.#PHP Hardening for Applications hosted on IIS.#IIS Administation: IP Bindinds, URL Redirection, adding handlers, App Pool recycling.#SQL Server Administration: Backup through Query and Wizard, Database consistency check,Database health check, Analyzed error logs etc.#Maintain Backups using Agentless Backup Systems: Asigra#Maintain retention, timings, contents of backups.#SQL Reporting Services configuration.#Administration of Exchange Server & Active Directory.#Identify root cause of Bounce back, Fails, Undelivered mails using McAfee mail Gateway 7.6#Windows Server Hardening using Local Security Policy, Registry Editors etc.#Proactively review the Server Technical safeguards i.e. Unnecessary Ports, Firewall Policy &User & Groups Management.#Building new servers on VMware and Hyper-V deliver as Virtual Private Server for customerrequirements.#Change Management: Prepare Implementation, back out and test plan for change records.#Perform risk and impact analysis for changes.#Routine Performance analysis, Capacity Analysis, Security Audit analysis reports.#Responsible for creating and maintaining Standard Operating procedures for team.#Make VAPT(Vulnerability assessment & Penetration test) Reports and share clients.#Finding the root cause for servers underattacks (DDOS Attacks,DNS Poisining, SYNFlooding,DNS Amplification, HTTP Flood, ICMP Flood).

East Delhi, Delhi, India

For DRDO Sea and Avalanche Studies Establishment:#Windows server deployed for ERP Application and DatabaseInstallation of Oracle database 11g EE for an ERP Application on Windows based servers.#Deployed Apache Web Server and hosting java based ERP Application on Windows Server.#Database import and integrate Apache Tomcat based applications.For Vidyagyan School Project Sitapur, Lucknow:#Setting up Windows Deployment Services for installation of 300 End user computing nodes.#Applied OS Updates & Patches using WSUS Servers.Enforcing policies for Students and teachers using Group Policy Management.#Deployed Force point Triton AP-Web Gateway and secured the Internet environmet ofSchool especially for students Labs.#Extension of Wi-Fi into whole campus through Mutiple Access points and Controllers.For Smarbooksecure Healthcare Application Infrastructure:#Planned to setup High availability Infrastructureon Cloud based premises.#Reviewed Amazon Web Services EC2 Compute, Google Compute Engine, Microsoft Azure,IBM Soft-layer etc. for extension of Healthcare IT Infrastructure.#Enforce HIPAA Compliance for Healthcare applications Servers.#Procuring IT Infrastructure to make Highly Resilient Environment.#Worked with IBM Softlayer and BLUEMIX Cloud consulting teamfor covering Technicalsafeguards, Physical Safeguards and Administrative Safeguards of HIPAA Compliance forApplication Servers.#Integrate the application with servers for encryption and decryption (AES 128 & 256 bit) ofElectronic Health Information Data (ePHI).#Deployed Hardware Firewall and Load Balancer for Dedicated Server in Cloud basedpremises.#Setup a backup strategy for Application specific sensitive healthcare data under HIPAA Compliance.

New Delhi Area, India

#establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards#the design and implementation of new solutions and improving resilience of the current environment#maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization#undertaking data network fault investigations in local and wide area environments, using information from multiple sources#securing network system by establishing and enforcing policies, and defining and monitoring access#updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations#reporting network operational status by gathering, prioritising information and managing projects#upgrading data network equipment to latest stable firmware releases#configuration of routing and switching equipment#configuration of hosted IP voice services#basic configuration of firewalls#remote support of on-site engineers and end users/customers during installation

Greater Noida

#Management and Configuration of Windows & UNIX based servers.#Server nodes monitoring through Manage Engine OpManager#Create and review Disk, CPU, Network Alarms on Manage Engine OpManager#Servers Hardening according to the category of servers i.e Mission critical servers to Low end servers#Hardware Fault Diagnosis through Server beeps sound or Light Path Diagnosis#Collection of DSA Logs for finding the root cause in IBM Servers#Using IBM Tape Library TS3200 for Backup Process.#Backup Rotation process well maintained for DR-Site#Daily Physical Inspection of AC Temperatures, Server Disk Light, Fire Supression System FM200 etc.#Decommissioning the servers according IBM Wintel Teams and Commissioning IBM xSeries servers.#Physically check IBM Blade Center E and H Series and its Advanced Management Module Port Lights.#Using What's Up Gold for monitoring the network flow for all racks and rows of Datacenter.#Using Tivoli Storage Manager for scheduling Backup Jobs and monitoring the backup jobs.#Troubleshoot the Backup complete with errors and warnings.#Monitoing all honeywell fire systems and Suppression systems.

New Delhi Area, India

Worked for ONGC Videsh Ltd. Headquarters•Technology support to Internal users, Partners Operators & Vendors. •Responsible for monitoring IT Infrastructure of ONGC Videsh Corporate Data Center.•End user computing support to the Internal users deployed at Overseas and satallite locations. •Handle the queries related to SaaS portals, FTP, VPN for partner operators oil E&P companies (Rosneft Russia, Conoco Phillips, Royal Dutch Shell, Petrobras Brazil, CNPC China, Dentons LLP London)•Configuration of ArcGIS Tellus Application for manipulation of Oil and Gas upstream raw data.

New Delhi Area, India

PCS Technology client site ONGC Videsh Ltd. (A govt. of India Enterprise)As a IT/Technical Support Engineer, I provided high quality Technical Support for PCS Technology Customers, partners and other engineers. Support is provided primarily via incoming telephone calls, with a smaller focus on email and chat support.Roles & Responsiblities:Provide technical support to customers by answering telephone calls and replying to emails in line with departmental measures, which includes average call times, call wait times, with a focus on high quality, accuracy and customer satisfaction.Document and record all activity and communication with customers over telephone and email according to departmental standards of qualityRecord all activity in the department’s call logging system, updating cases at least every 3 days in order that progress can be tracked with each customer’s incident, viewed via the customer portal and reports generated for high profile customers.Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues.Review cases for technical complexity and make recommendations to team members with regards escalation according to departmental Best Practice.Use and create knowledgebase articles in line with KCS best practice based on new product information, support incidents, and/or common or critical issues.Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.

New Delhi Area, India

Master Of Computer Applications - Mca, Computer Science, A

Bachelor Of Scinece In Information Technology, Information Technology, A

Advance Certificate In Information Technology, Information Technology, A

Activities and Societies: Learn IT Service Management Project IT Infrastructure Deployment IT Infrastructure Transformation Transition.

Senior Secondary, Business/Commerce, General, B

Activities and Societies: NCC(National Cadet Corps), Annual Ceremony

Std. 6Th To 8Th, Junior High/Intermediate/Middle School Education And Teaching, B+

Activities and Societies: Cultural Activities, Annual Day celebration, School Level Teade Fair

Std. 3Rd To 5Th, Primary School, A

Activities and Societies: Kids Group Annual Day Celebration, Cultural Activity, Teacher's day celebration

Primary School, Primary School, A+