Maneesh Sharma Email and Phone Number

Leader of leaders responsible for development and execution of strategy aligned to customer satisfaction, business growth and operational stability for diverse clients across several industry verticals consuming our next generation products and services. - Established a strategy to build and operate a nextgen private cloud platform for managed hosting services with a goal of 99.9% uptime and public cloud integration for a seamless hybrid cloud experience. - Developed a focused solution leveraging cloud platforms for financial clients. A repeatable and secure infrastructure deployment model for small financial institutions. Built a cloud based operating model for several customer facing legacy applications. Migrated on-prim co-managed environment to a fully managed environment in the cloud with availability and reliability SLAs. - Driving the maturity of operations through ITIL framework, architecture design tenets, design review board, cloud governance and AgileOps alignment.Implemented process improvements, reducing ticket handling time by 25% each year and reducing request turn around times by 25%. - Managed complex decisions with data-driven approach to cost, risk, value propositions, and customer needs. - Managing budgets and operational costs to drive efficiencies and revenue growth. - Managing a team of 4 leaders with 100+ team members and interfacing with client CXOs for service delivery and operational updates. - Deliver monthly and quarterly senior executive briefings to ensure alignment with business goals and objectives. - Partnered with various business entities such as Client operations, Security and Risk, Product management to scale hosting and other infrastructure services through automation and self-service.

As an agent of change led Infrastructure transformation initiative from legacy operating model to cloud centric approach including AWS/Azure deployment processes focusing on enterprise growth while still leading traditional operational responsibilities like Data Centers, Networks, ERP Systems, Messaging, End User Support, Change & Release management, and Databases. • Established strategic goals and built a cloud roadmap for the organization• Transformed the legacy I&O team to adopt agile methodology and build a DevOps culture• Provide technology and governance oversight to the infrastructure team. • Prepare the annual Infrastructure budget and capital expenditure proposals • Provide vision and direction in alignment with business goals and objectives.• Managed infrastructure and DevOps team spread globally; total team size of 30+ associates.• Implemented a practice of continuous improvement and automation first resulting in significant cost improvements.• Standardized continuous integration (CI) and Continuous Delivery (CD) processes using Jenkins/Bitbucket/Terraform/Chef/Puppet• Improved visibility of IT systems and delivered 99.99% uptime for all business applications and systems• Worked closely with the security practice to define infrastructure security requirements and defined processes to integrate them with day-to-day operations.• Implemented a practice of best practices for patch management for both infrastructure and applications.

As a service delivery manager, I was responsible for managing Infrastructure operations including datacenter operations, network operations, database administration, service desk, and client services. I was involved in strategic technology decisions and helped plan and execute proof of concepts for technology adoption. I also implemented a service delivery framework to streamline services and create measurement targets against those services.• Experienced architect with expertise in all aspects of Infrastructure technologies; ability to drive end to end solutions• Implemented a 40 node VMWare based private cloud solution to support virtualization and datacenter migration• Migrated 450 physical servers to the virtualized environment and saved $0.5M in hardware refresh cost.• Reduced unplanned outages and improved stability by implementing a robust change control process• Improved user satisfaction and service measurement by defining service catalogue for all services delivered• Driven with the mandate of value improvement for every project; tangible and intangible benefits.• Hands on expertise with infrastructure technologies in Compute, storage, networking and cloud. • Managed 150 global resources located in USA, UK, India, Philippines• Provided TCO analysis for cloud adoption and migration strategy based on workload analysis.• Designed automation solution using virtualization technologies to improve environment availability• Performed software and hardware license rationalization to drive close to $5M/year savings.• Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization

Responsible for infrastructure engineering within large scale infrastructure projects. Help businesses ease the integration of new acquisitions; reducing operating costs; and improving operating efficiencies. Areas of responsibility and expertise:• Follow enterprise architecture and standards to build, manage and maintain IT infrastructure. Focus on Servers, Systems and Storage like Windows, Active Directory, Microsoft Exchange, VMWare System, Storage & Backup• Troubleshoot Servers, Systems and Storage related problems• Implement backup and recovery solution for MSSQL and Oracle databases.• Expertise in network switching and routing protocols. • Experienced in implementing DNS, DHCP, load balancers; configuring HTTP and HTTPs services• Experienced with using certificate authority solutions• Perform maintenance, sustainment and operational activities for Servers, Systems and Storage using best practices• Act as an escalation point for advanced or difficult user IT requests and provide level III support to • Perform Infrastructure qualification activities, testing and change controls• Support IT internal audits and other compliance audit requirements• Work with vendors to design solutions to address business challenges.

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