Sharman Fox Email & Phone Number

Albany, Ca, Us

Emeryville, California, United States

Emeryville, California, United States

San Francisco Bay Area

Sharman founded FoxCraft Expeditions in 2020, offering expert trip design and tour operations consulting services.

Palo Alto, Ca; San Francisco, Ca; Beaverton, Or

• Managed operations team of eight charged with implementing 40 study tours per year• Led company-wide research and development of new tour product, including creation of compelling itineraries and special features to differentiate product from competitors, analysis of financial results and competitor offerings, and cost negotiations with ship owners and local ground agents• Designed and handled first-year operations as well as tour leadership for many of the company's best-selling and most profitable tour programs, often to first-time destinations, as well as many of the most logistically complicated• Oversaw crisis management procedures as the COVID-19 pandemic began as well as during more regionalized short-term emergencies and unstable political conditions• Initiated and led interdepartmental weekly meetings to strategize creative solutions for under-booked tours, with resulting bookings earning hundreds of thousands of dollars in many instances• Created and progressively enhanced an operations workload calculator to account for a wide variation in program types and changing trip assignments, and developed training materials and templates to increase efficiency and consistency across the department

Palo Alto, Ca

• Managed all aspects of program planning and operations for 5-12 study tours annually• Trained new operations staff and identified areas to assist management with product analysis, trip pricing, and ship charter selection• Tour managed trips that were among the company’s most complicated cruise programs and/or first-time itineraries, in order to troubleshoot on the fly and optimize success of each• Analyzed market trends and competitive offerings, as well as financial results by product, culling out the most relevant data for use in strategizing annual portfolio of trips• Maintained relationships with key cruise partners, negotiating charter rates and terms, and working to identify prime cruise blocks for charter• Negotiated costs with local ground operators, and created samples and guidelines for operations staff to use in their own negotiations• Researched and developed new programs, including compelling special features and itineraries to differentiate from the competition